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Secor Subaru - Service Center

New London, CT

4.7
1,277 Reviews

1,277 Reviews of Secor Subaru - Service Center

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April 19, 2023

Efficient, respectful, quality service with no pressure to do unnecessary services, just clear explanation of the options and costs involved. I have serviced my Forester at Secor since buying it there 8 y More

by Ganesh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cannot remember name
Apr 21, 2023 -

Secor Subaru responded

Ganesh, we can't thank you enough for your loyalty and trust in Secor Subaru! It's fantastic to hear that our team has provided you with efficient, respectful, and quality service over the past 8 years! We take pride in our customer service and appreciate you sharing your experience with us! We look forward to seeing you again for your next service appointment.

April 17, 2023

Courteous, good communication, delivered as promised, received my vehicle on time as scheduled and returned it freshly washed. More

by toddler-brisker0i
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2023 -

Secor Subaru responded

Thank you for sharing your experience! We appreciate you trusting the Secor Subaru team with your vehicle and hope you won't hesitate to reach out if we can be of service again in the future!

April 11, 2023

Had to wait 2 hours due to a lot of activity that day. No notice of service delay. More

by rrbacci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2023 -

Secor Subaru responded

Reviews are very important to our business. We use them to learn from our mistakes and improve the experience for the next guest. If you're willing, I'd love to hear more about what happened during your visit. Please consider reaching out. Thank you, Shawn Murray - Service Manager - smurray@secorauto.com

April 10, 2023

No problems Service was provided in a program and timely manner. Service advisor kept me up to date and advised of needed services More

by Buckaroo1
Recommend Dealer
Yes
Employees Worked With
Don't remember
Apr 13, 2023 -

Secor Subaru responded

Thank you for taking the time to leave us a positive review! We're glad to hear that your service experience at Secor Subaru was efficient and informative. We appreciate your support and look forward to serving you again in the future!

April 04, 2023

I was completely satisfied by the work done by Secor. During my visit the service adviser Kaitlyn kept me informed and answered all my questions. This was a factory recall for DCM reprogramming at no cos More

by wdrfott
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
Apr 06, 2023 -

Secor Subaru responded

We're happy Kaitlyn made this such a positive experience for you and it's great to know we could get this issue taken care of for you! We hope you visit us again next time! Thank you! - Secor Subaru

April 01, 2023

Secor Subaru is an outstanding dealership. My wife and I have purchased four Subaru Outbacks from Secor over the last 20 years. Our last visit to their service center was unplanned. We were More

by lhgib
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2023 -

Secor Subaru responded

It means so much that our team has earned your business all these years! We appreciate you saying such nice things about our dealership and look forward to assisting you for many more years! Thank you so much! - Secor Subaru

March 31, 2023

Can't say enough good things about this dealership! Excellent service in the sales department. Wayne is a joy to work with. He is always very pleasant and actually listens to what I have to say, then More

by BMYSTICAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2023 -

Secor Subaru responded

Your kind words have touched our hearts! We're so happy that each experience with us was stellar and we appreciate your kind words! We look forward to providing more five-star experiences to you in the future! Thank you! - Secor Subaru

March 22, 2023

Wonderful customer service. They gave me a loaner to use while my vehicle was being serviced which I appreciated. All work was done within promised time and I was informed via t More

by Terri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Nutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2023 -

Secor Subaru responded

Thank you for sharing your experience, Terri! We appreciate you trusting the Secor Subaru team with your vehicle and hope we have the opportunity to serve you again in the future. Take care!

March 20, 2023

The service and internet crew are really helpful and good at what they do. Anastacia was excellent and had me out before I knew it. More

by Sarah C.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayleigh Sweet-Trew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Connolly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2023 -

Secor Subaru responded

Thank you for the kind review, Sarah! Anastacia & the team appreciate your support and look forward to seeing you again next time here at Secor Subaru!

March 19, 2023

We are on our fourth lease. Love the stakes and service department. Plan to release when the time comes. More

by scravinho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Nutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan sales. , Kevin O'Donovan
Mar 22, 2023 -

Secor Subaru responded

We're so happy you feel confident returning to us for your lease and service needs! Thank you for being a Secor Subaru customer!

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