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Secor Subaru - Service Center

New London, CT

4.7
1,277 Reviews

1,277 Reviews of Secor Subaru - Service Center

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January 24, 2023

Friendly staff, quick service, kept me informed as to what they found with my car. More

by BLUE1953EYES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2023 -

Secor Subaru responded

Thank you for sharing your experience! We appreciate you trusting the Secor Subaru team with your vehicle and hope you won't hesitate to reach out if we can be of service again in the future!

January 23, 2023

Verbal Communication was good. Quick checkout process. Only issue was that Dealership did not read the self drop off key envelope regarding a separate issue I wanted taken care of. More

by StraightBlue2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Connolly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joycelyn Mata
Jan 24, 2023 -

Secor Subaru responded

Thank you for taking the time to share this experience. I'm sorry to hear your issue was not resolved and encourage you to contact me directly so we can discuss the situation in greater detail. Respectfully, Shawn Murray - Service Manager - smurray@secorauto.com

January 22, 2023

Secor Subaru team is friendly, knowledgeable, and honest. My questions are answered and maintenance is completed on time. More

by Andy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah Connolly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2023 -

Secor Subaru responded

Thank you for your kind feedback and five-star rating for our team, Andy! We look forward to seeing you back for your next appointment at Secor Subaru!

January 20, 2023

Paul was such a gentleman. Very knowledgeable about Subaru and made the whole process of buying my Forester a real pleasure. More

by JOANMIKECANNA
Recommend Dealer
Yes
Employees Worked With
Kevin O'Donovan, Paul Westermeyer
Jan 20, 2023 -

Secor Subaru responded

Thank you for your review, Joan! We're so happy that Paul was able to help you into a new Subaru Forester! -Secor Subaru

January 19, 2023

Everyone I was very professional. I own two Subarus the service department was accommodating to my schedule . More

by KFALV1927
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Eggert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2023 -

Secor Subaru responded

We're grateful to you for trusting our team with your Subarus! We look forward to earning your trust again in the future! Thank you! - Secor Subaru

January 11, 2023

Service was fast and efficient. Got the car back washed and clean. Appreciated the free coffee and large, quiet waiting room More

by PJBINNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2023 -

Secor Subaru responded

Thank you for coming to see the Secor Subaru team! We are happy we made this a five-star service visit and look forward to seeing you again!

January 11, 2023

I feel that cost of an oil change and tire rotation is beyond acceptable. I realize that that you have over head and expenses as well but if you wish to keep my business you will have to better. More

by MARKSTAVES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2023 -

Secor Subaru responded

Thank you for sharing your experience working with Mark at Secor Subaru! We appreciate your business and look forward to seeing you next time!

January 07, 2023

They did everything I needed to be done in a timely manner. Good job by the service department More

by Whalers 21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2023 -

Secor Subaru responded

Thanks for your kind five-star review! We look forward to seeing you again at Secor Subaru!

January 05, 2023

Prompt and courteous service. Reasonable charges. Car wash is a nice touch. Easy to schedule. More

by JPBMCHALE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2023 -

Secor Subaru responded

Thank you for your feedback! We appreciate your review and look forward to seeing you next time at Secor Subaru!

January 02, 2023

Drove in with a "noise". Toldyhe car eas safe to drive. Got a quick appointment and a loaner car. More

by JAFOB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Connolly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joycelyn Mata
Jan 03, 2023 -

Secor Subaru responded

Thank you for your excellent review! We appreciate your 5 stars! -Secor Subaru

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