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Secor Subaru - Service Center

New London, CT

4.7
1,277 Reviews

1,277 Reviews of Secor Subaru - Service Center

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December 28, 2022

I was disappointed in the service I received in ordering and having installed an automatic starter for my car. First, even though I paid for it up front, they never ordered it until I called them for the 2n More

by DTURNER14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah Connolly
4.0
This rating includes all reviews, with more weight given to recent reviews.
Anastacia Rebell
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2022 -

Secor Subaru responded

It's disappointing to see that you were not satisfied with your experience. I would be grateful for your feedback and, if you are willing, would like to discuss your visit further. I will search for your contact information but in case I can't find it, would you consider giving me a call? Thank you, Shawn Murray - Service Manager - smurray@secorauto.com

Dec 29, 2022 -

DTURNER14 responded

Yes I am will to have a conversation with you to provide further feedback.

December 21, 2022

Everyone was professional, courageous and helpful. Thank you for making my first service with Secor a success. More

by FFHOLLIDAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joycelyn Mata
Dec 22, 2022 -

Secor Subaru responded

Thank you for the kind review! We're happy to hear our team provided you with an excellent experience and we look forward to seeing you again next time here at Secor Subaru!

December 13, 2022

The service department is excellent. The folks are friendly. They help me keep my Crosstrek in great condition! More

by EBTFONEHOME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2022 -

Secor Subaru responded

Thank you for trusting the Secor Subaru team with the care of your Crosstrek! We're grateful for your support and look forward to your next visit!

Dec 14, 2022 -

EBTFONEHOME responded

Thank you! Happy holidays!

December 13, 2022

Always courteous. Service is fast and reliable. Waiting lounge is always clean. And has hot coffee available. More

by mchance
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah Connolly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joycelyn Mata
Dec 14, 2022 -

Secor Subaru responded

Thank you for trusting Secor Subaru with your service needs! We appreciate your support and look forward to seeing you next time!

December 09, 2022

the roof was leaking. no cars ,vans, or suv's in show room to look at. More

by KB1JAWRBOLES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joycelyn Mata
Dec 13, 2022 -

Secor Subaru responded

Thank you for taking the time to leave us a review. We appreciate the feedback and hope you'll consider visiting us again in the future. Take care!

December 03, 2022

My college son came home from Maine over Thanksgiving break with a major break problem. We called the Service Dept on Friday after Thanksgiving and explained the situation. They got his car right in an More

by Lauralowry2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2022 -

Secor Subaru responded

We're sorry to hear about your son's brake issues, but we're glad we could help fit them into the schedule to take care of it! Thank you for taking the time to give us a chance to show you five-star car and earn your business! We hope to see you again! Thank you! - Secor Subaru

December 01, 2022

Spoke to the service manager about the previous appointment. The work had not been done correctly and I asked for his help. He was attentive professional and said he would see it was fixed. He r More

by CASSIDYKANOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joycelyn Mata
Dec 02, 2022 -

Secor Subaru responded

Thank you for your review, Cassidy! We're so happy that our service manager provided you with an excellent appointment! We appreciate your business and look forward to seeing you next time! -Secor Subaru

November 30, 2022

Outstanding service! My daughters car sounded strange warming up ‘06 Forester- Sean listened to my concerns, kept the car over the weekend because the sound was tied to More

by Cathy 65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thank you to the polite, friendly and excellent driver who dropped me off at work and then came back midday to bring me back to Subaru to get my car. I couldn’t have done this without his help! , Joycelyn Mata
Dec 01, 2022 -

Secor Subaru responded

Thank you for sharing this experience, Cathy! We appreciate you trusting Sean & the Secor Subaru team with your daughter's Forester and hope you won't hesitate to reach out if we can be of service again in the future!

November 28, 2022

Took car in on time and checked to make sure I did not have to pay!!!! All were very nice and respectful ! More

by Sbrock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joycelyn Mata
Nov 29, 2022 -

Secor Subaru responded

Thank you for taking the time to tell us about this five-star experience! We hope that you have a great holiday and look forward to seeing you again at Secor Subaru!

November 25, 2022

They were very nice and professional but were unable to fix the problem, which is that when the lights on an auto, they don't go off when I turn off the car. They did identify some other minor issues, whic More

by zekelydia
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah Connolly
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2022 -

Secor Subaru responded

Thank you for providing us with this feedback! We're glad to hear that your visit with us went smoothly but we're sorry to find that we couldn't resolve the issue. Feel free to contact us if you have any additional questions. Shawn Murray - Service Manager - smurray@secorauto.com

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