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Secor Subaru - Service Center

New London, CT

4.7
1,277 Reviews

1,277 Reviews of Secor Subaru - Service Center

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October 15, 2022

Had warranty work done. Total experience professional , from initial checking to picking up vehicle. Would recommend this dealer for maintenance work. More

by DWILDES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joycelyn Mata
Oct 17, 2022 -

Secor Subaru responded

Thank you for your review! We're so happy that we earned your recommendation! -Secor Subaru

October 14, 2022

Great customer service. Able to accomodate an urgent situation. Concierge service. Knowledgeable service team. Owner answered my call directly - after hours! More

by EHDERRICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Connolly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The shuttle driver is great- excellent customer service skills, personable, not intrusive, but just very pleasant conversation. , Joycelyn Mata
Oct 17, 2022 -

Secor Subaru responded

Thank you for the kind review! We're so glad we were able to assist you and hope we can be of service again in the future. Take care! - The Secor Subaru Team

October 07, 2022

It’s always a good experience coming into Secor Subaru for each 6,000 mile service. More

by Melanie.rose.greenhouse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Secor Subaru responded

Melanie, thank you for trusting the Secor Subaru team with the care of your vehicle! We appreciate your support and look forward to your next visit!

October 03, 2022

The service department treated me respect and was extremely professional. They planned for a loner vehicle since it is as uncertain on the time it would take to fix my car. They have a get it done More

by DMHARRIS0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Connolly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joycelyn Mata
Oct 05, 2022 -

Secor Subaru responded

Thank you for the wonderful feedback about your recent experience with our team! We appreciate the kind comments and hope we can be of service to you again in the future. Take care! - Secor Subaru

September 28, 2022

This was my first oil change appt as I reached 6,000 miles. From the minute I drove in until I left they treated me and my car with the upmost respect. More

by DONNAFLOWERS2020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Connolly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joycelyn Mata
Sep 30, 2022 -

Secor Subaru responded

We're happy to hear that your experience servicing your vehicle at Secor Subaru was so positive, Donna! Thank you for being our customer!

September 27, 2022

They were friendly, thorough and on schedule. For the service. Car wash was a nice touch More

by TDDDVM
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2022 -

Secor Subaru responded

Thank you for visiting Secor Subaru! We appreciate your kind feedback and hope to see you again next time!

September 27, 2022

Service advisor Jocelyn Mata was knowledgeable about issue with my car and Subaru loaner car. She was very professional and helpful. More

by MACRN0320
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joycelyn Mata
Sep 27, 2022 -

Secor Subaru responded

Thank you for sharing your experience working with Jocelyn at Secor Subaru! We look forward to seeing you next time!

September 23, 2022

Very easy to schedule, drop off and pick up vehicle. Customer service was excellent (Jocelyn in particular). More

by SZELSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joycelyn Mata
Sep 26, 2022 -

Secor Subaru responded

Thank you for taking the time to share this excellent feedback! Jocelyn & the team hope to see you again next time here at Secor Subaru!

September 23, 2022

the dealership was ex. i had front end done and rick hubberd did the work car drives ex. More

by DCSAUNDERS65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joycelyn Mata
Sep 26, 2022 -

Secor Subaru responded

Thank you for trusting Secor Subaru with your business! We hope we can be of service to you again in the future!

September 23, 2022

I went in for a check engine diagnosis and needed several things done after the check into that warning light. Although the price was as discussed prior to the service was more than I would have liked it to More

by SNUHALISH9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2022 -

Secor Subaru responded

Thank you for sharing your experience, Tom! We're happy to hear your vehicle is running smoothly and we hope we can be of service to you again in the future. Take care! - The Secor Subaru Team

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