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Secor Subaru - Service Center

New London, CT

4.7
1,278 Reviews
Call Service Center (860) 442-2323

1,278 Reviews of Secor Subaru - Service Center

Sort by
June 13, 2022

I am always happy when I leave Secor Subaru. The friendly, accommodating staff is always pleasant to deal with. More

by HILTLM
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joycelyn Mata
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Jun 13, 2022 -

Secor Subaru responded

We are so grateful for this spectacular rating! Come back and see us anytime. - Secor Subaru

June 12, 2022

Whoever filled out the paperwork for my service, put the wrong license plate number on my paperwork. When I called to speak to Joselyn to make sure the repairs needed corresponded to my car, she did not ca More

by SHARIIP7
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joycelyn Mata
Report | Print
June 09, 2022

Work was quick and efficient. Had me out in about 1 hour or oil change, tire rotate, checks and wash More

by KAHMYSTIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 09, 2022 -

Secor Subaru responded

Thank you for the five stars! We appreciate your kind words and we hope to see you here at Secor Subaru for all of your future automotive needs.

June 02, 2022

Amazing service! !! They came to my work to pick up my car AND then drove it back to work for me! More

by SPACEACE70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I believe it was the service manager.
Report | Print
Jun 02, 2022 -

Secor Subaru responded

This is such a great review! Thank you for leaving Secor Subaru your awesome five-star rating!

May 27, 2022

Secor took care of us every step of the way. Our part was delayed an extra week and they helped us out with a loaner the whole time. Team was great and communicative the whole. Will be back for More

by QWERTYPAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joycelyn Mata
Report | Print
May 27, 2022 -

Secor Subaru responded

Thank you for the wonderful review! We are happy to hear that your experience was positive, and we hope to see you again here at Secor Subaru.

May 26, 2022

Always easy in, easy out. Work was completed in a timely manner and I was notified promptly. More

by PJBINNY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Jean
Report | Print
May 26, 2022 -

Secor Subaru responded

Thank you for the wonderful review, we appreciate the kind words! We hope to see you here at Secor Subaru for any future auto needs you might have,

May 19, 2022

I was happier with the service department back in 2011 when I bought my first Subaru More

by SENDHERRMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joycelyn Mata
Report | Print
May 19, 2022 -

Secor Subaru responded

Hello - I'm sorry to see your service comment and would like the opportunity to learn how we can improve our customer experience. Please reach out at your earliest convenience. Thanks, Lauren McGloin - Service Manager - (860) 442-2323 ext 245

May 19, 2022

AStaff was always pleasant and helpful when I am asking questions. I had a loaner car so it made having my car in for service manageable and stress free. More

by GILLANN481
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joycelyn Mata, Terry Jean
Report | Print
May 20, 2022 -

Secor Subaru responded

Thank you for taking the time to leave us your kind review, Gillian! We are glad we could help make the experience easier for you and look forward to seeing you again! - Secor Subaru

May 11, 2022

The Aecor service dept is always a pleasure to work with. They are very professional and curtious and keep you informed. More

by NILESGC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joycelyn Mata, Terry Jean
Report | Print
May 12, 2022 -

Secor Subaru responded

Thank you for trusting Secor Subaru with your service needs! We're grateful for your support and look forward to your next visit!

May 03, 2022

Great customer service! ! The service associate that helped me was very professional and courteous. Thanks More

by AIRANTHISS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joycelyn Mata
Report | Print
May 04, 2022 -

Secor Subaru responded

Thank you for reviewing your recent visit here at Secor Subaru! We appreciate your positive feedback and hope we can be of service to you again in the future!

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