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Secor Subaru - Service Center

New London, CT

4.7
1,278 Reviews

1,278 Reviews of Secor Subaru - Service Center

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April 01, 2022

I recently brought my car in because of a broken lug nut. The technicians were amazing, they not only removed and ãreplaced the lug nut but also examined all of the lug nuts and found another that was damage More

by Colleencorcoran
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Dupont
Apr 04, 2022 -

Secor Subaru responded

Hi Colleen, thank you for taking the time to share your experience working with our team at Secor Subaru! We're happy that you were in such great hands while at our dealership! See you next time at Secor Subaru!

March 30, 2022

I stopped coming to the service department for years but ever since Lauren took over I get nothing but good service and she will go above and beyond to make sure you’re satisfied More

by MICKYINJUN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin
Mar 31, 2022 -

Secor Subaru responded

Thank you for sharing your kind feedback! We look forward to having you back! -Secor Subaru

March 29, 2022

I have purchased three cars from Secor Subaru and they have always been fair and treated me with great respect.If and when I get another car it will be from Secor! More

by HESELDALE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin, Jelani (Jay) Roman
Mar 29, 2022 -

Secor Subaru responded

Thank you for trusting the Secor Subaru team with your loyal business! We're grateful for your support and look forward to seeing you next time!

March 29, 2022

The Service was good. I Would recommend to others. Waiting room clean, missing the donuts. Other than that, waiting area is comfy More

by MD37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Dupont, Joycelyn Mata
Mar 30, 2022 -

Secor Subaru responded

Thank you for taking the time to share this feedback! We appreciate your business and look forward to your next visit here at Secor Subaru!

March 26, 2022

Provided very good interactive customer service. Attentive to my requirements. Representatives were friendly and courteous. More

by JSD
Recommend Dealer
Yes
Employees Worked With
Joycelyn Mata
Mar 28, 2022 -

Secor Subaru responded

Thank you for your 5-stars! We look forward to seeing you next time! -Secor Subaru

March 14, 2022

Ed Flanagan did a great job coordinating a difficult warranty situation with a service station in Massachusetts- we were able to get the car repaired quickly as promised. Thank you! More

by Petryhome
Customer Service
Recommend Dealer
Yes
Employees Worked With
Ed Flanagan
Mar 14, 2022 -

Secor Subaru responded

Ed and the team appreciate you taking the time to leave your five-star review! We look forward to assisting you again! Thank you! - Secor Subaru

March 14, 2022

Was planning on waiting for my car's 30,000 maintenance, the waiting area is very nice, so I didn't mind. The maintenance office told me the process would be at least 3 hrs. They offered me a car to use for More

by joan keefe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Dupont
Mar 17, 2022 -

Secor Subaru responded

Hi Joan, thank you for taking the time to share your experience working with our team at Secor Subaru! We look forward to seeing you at your next appointment!

March 09, 2022

Very knowledgeable personnel and courteous. Explained all work that was preformed in a manner that I could understand. More

by PETERAVP
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rob Dupont, Lauren McGloin, Joycelyn Mata, Jelani (Jay) Roman
Mar 09, 2022 -

Secor Subaru responded

Thank you for the wonderful review of our team here at Secor Subaru! We appreciate your kind review and hope we have the opportunity to serve you again in the future!

March 08, 2022

Professional, knowledgable. great listeners, work with the customer, reasonably priced, and helpful.When needed a loaner is available and if the job runs over you use the loaner More

by MARIA.MOULTHROP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed, Lauren McGloin
Mar 09, 2022 -

Secor Subaru responded

Thank you for the wonderful feedback, Maria! We appreciate you being a Secor Subaru customer and look forward to your next visit with us!

March 04, 2022

Everything went exactly as promised. I was provided a loaner vehicle, my car was done when they promised, and the bill was less than the initial estimate. Everyone communicated very well More

by SusanS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Dupont, Lauren McGloin, Joycelyn Mata, Jelani (Jay) Roman
Mar 07, 2022 -

Secor Subaru responded

We're happy we could make the experience great for you, Susan! Thank you for taking the time to leave us your awesome five-star rating!

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