Secor Subaru - Service Center

Despite being extremely busy Rob DuPont and the service department had the car serviced, clean and ready by the time I needed it; and kept me notified about the progress. department had the car serviced, clean and ready by the time I needed it; and kept me notified about the progress. More

My car battery died Friday evening as I was preparing for 20 inches of falling snow. I immediately jumpstarted my car and drove to Secour Subaru. I pulled into the service area with 10 minutes left to close. 20 inches of falling snow. I immediately jumpstarted my car and drove to Secour Subaru. I pulled into the service area with 10 minutes left to close. I was cheerfully greeted by Rob, Service representative. He replaced my battery free of charge since it was under warranty. Of course, the excellent customer service is nothing new to me at Secor Subaru. To top it all, Rob called me on Monday to see how I made out with a new battery and if I needed any other support. From experience, I highly recommend Secor Subaru to service your Subaru. Thank you Rob and Secour Subaru. More

My tire pressure was low so I stopped in to get air put in the tires and Robert found a nail. He ordered a new tire for me and got me right in to get it taken care of. in the tires and Robert found a nail. He ordered a new tire for me and got me right in to get it taken care of. More

I made my appointment over the phone. Emails were sent confirming my appointment. I dropped my car of early in the morning, they provided car service with a wonderful driver who delivered me safely to wor confirming my appointment. I dropped my car of early in the morning, they provided car service with a wonderful driver who delivered me safely to work. They picked me back up midday and I was back at the service desk to pay and I was on my way back to work in 30 minutes top! The most efficient car service around. I will never go anywhere else! Thank you to Lauren and her fabulous team! More

It took 2 hours to complete the service, I brought it in at 7:30am and they did not rotate my tires but charged me for it. I called them on this and after trying to lie to me finally admitted they did not p at 7:30am and they did not rotate my tires but charged me for it. I called them on this and after trying to lie to me finally admitted they did not perform this service. I was given a refund but I will not be returning to have my car serviced there in the future More

Very professional and knowledgeable the staff is very kind. I received texts on what they were doing to the vehicle and a text when it was ready. kind. I received texts on what they were doing to the vehicle and a text when it was ready. More

My last encounter with the dealership which was yesterday January 19 or 20th was a pleasant experience the one prior to that was not so pleasant I have a feeling the letter that was written to Charles Secour January 19 or 20th was a pleasant experience the one prior to that was not so pleasant I have a feeling the letter that was written to Charles Secour may have been shared with his customer service staff in New London or at least I hope that’s the case this time was very professional and efficient as I remember service used to be More

Excellent, trusted service as always! Very helpful and courteous staff. I am very happy with Secor Subaru. courteous staff. I am very happy with Secor Subaru. More

It used to be good, but my last visit took too long, about 3 hours wait for oil change/tire rotation/alignment. about 3 hours wait for oil change/tire rotation/alignment. More

They are very accommodating with appointments and have excellent customer service and vehicle service. I’ve been a customer for 18 years excellent customer service and vehicle service. I’ve been a customer for 18 years More