Back

Secor Subaru - Service Center

New London, CT

4.7
1,278 Reviews

1,278 Reviews of Secor Subaru - Service Center

Sort by
November 03, 2021

Service Department is good. Ride to home and back was pleasant surprise. Very satisfied costumer. More

by GIGI120
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jay, Lauren McGloin
Nov 04, 2021 -

Secor Subaru responded

Thank you for the great review! It means a lot to hear that you're satisfied and we hope to see you again next time here at Secor Subaru!

November 02, 2021

First time in for service. Wait time a bit longer, they said they were very busy. Car was said to have been vacuumed but it was not. Expected better. More

by AMFRAGOSO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure who I dealt with.
Dec 10, 2021 -

Secor Subaru responded

Thank you for your honest feedback. I'm sorry we didn't provide you with a 5-star appointment and would like to discuss this visit further. Thanks, Lauren McGloin - Service Manager - (860) 442-2323 ext 245

October 29, 2021

Investigators at the best. My 2020 had a horrible smell they found the source , a leak in the back hatch collected water in the wheel well, the car was sanitized and and a new sealer installed. I was given More

by CASHERWOOD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin, Jean Canela
Oct 29, 2021 -

Secor Subaru responded

Thank you for taking the time to share your experience! We're so glad we could get the issue resolved for you and we hope we can be of service again in the future. Take care! - The Secor Subaru Team

October 28, 2021

Service department is good. There is a little to be desired about their flat rate charge. Had to bring car back due to their workmanship. Would have been nice.to have been offered a free oil change or More

by mitchellharold
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin, Jean Canela
Nov 08, 2021 -

Secor Subaru responded

Thank you for the feedback - we will be passing it along to our team for future consideration. If you'd like to discuss the situation in greater detail, please feel free to contact me directly. Thanks again, Lauren McGloin - Service Manager - (860) 442-2323 ext 245

October 27, 2021

Provided excellent service on scheduled tine - very satsifiied and would recommend them for future work More

by Drenn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Kevin O'Donovan, Nick Hander
Oct 27, 2021 -

Secor Subaru responded

Thank you for recommending our team, Drenn! -Secor Subaru

October 25, 2021

Exceptional service. The front office customer service person was kind and I was given exact instructions as to what would take place during my visit. Everything was accomplished as described and they eve More

by JAMESJ1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Dupont, Lauren McGloin, Jean Canela, Nick Hander, Joycelyn Mata
Oct 25, 2021 -

Secor Subaru responded

Thank you for your review, James! We look forward to seeing you next time at Secor Subaru!

October 21, 2021

I am pleased with the service and rides back and Ford to pick up my car thank you More

by KATIEDONYAVI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Canela
Oct 22, 2021 -

Secor Subaru responded

Thank you for your review, Katie! -Secor Subaru

October 19, 2021

Their okay. Performed well on second visit to perform repair. Would recommend for auto repair. More

by CHRIS06385
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin, Jean Canela, Nick Hander, Joycelyn Mata
Oct 20, 2021 -

Secor Subaru responded

Thank you for recommending our team, Chris. We look forward to your next visit to Secor Subaru!

October 19, 2021

Exceptional service. The front office customer service person was kind and I was given exact instructions as to what would take place during my visit and was gotten out in record time. Everything was acco More

by TIM@GLASCOHVAC.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Hander, Joycelyn Mata
Oct 20, 2021 -

Secor Subaru responded

We're happy to hear the team provided excellent service to you during your visit! Thank you for rating Secor Subaru five stars! We look forward to seeing you at your next appointment!

October 17, 2021

Worst Subaru dealer service experience in my life (58 years). Will NEVER use them again More

by RATTKEVICH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick
Nov 08, 2021 -

Secor Subaru responded

Thank you for bringing this to our attention. I'd like to learn the details of your visit to get a better understanding of what went wrong. Please contact me at your earliest convenience. Thanks, Lauren McGloin - Service Manager - (860) 442-2323 ext 245

...
46
...