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Secor Subaru - Service Center

New London, CT

4.7
1,278 Reviews

1,278 Reviews of Secor Subaru - Service Center

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July 21, 2021

Promise to have my car ready in a time limited but it took longer saying is going to be ready in five more minutes Everytime I ask if is ready... More

by ANDRESHERNANDEZC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick Hander
July 19, 2021

Brought in a car for evaluation and appreciated the quick and honest assessment of the issues. The car was not worth repairing and I wasn’t charged for the assessment. More

by INGRIDSTOCK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Hander
Jul 20, 2021 -

Secor Subaru responded

Thanks for sharing your experience with us at Secor Subaru! We hope to work with you again in the future.

July 12, 2021

Workmanship on the car itself was great. My car not available at pickup time I requested was a great inconvenience. Thought this was poor service. More

by LDRBK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joselyn
Jul 13, 2021 -

Secor Subaru responded

It was our pleasure to take care of your vehicle and we sincerely apologize for any inconvenience with the timing. We hope you will reach out if you wish to discuss this any further.

July 11, 2021

The service advisor nick was amazing to work with he knows his stuff and in my eyes should be running the show in service he is the sole reason I will continue to go to SECOR Subaru More

by DENISE2CT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Canela, Nick Hander
Jul 13, 2021 -

Secor Subaru responded

It means so much to hear that our team has provided consistent care to you all these years! We value you as a Secor Subaru customer and look forward to seeing you at your next service visit!

July 08, 2021

We have two Subaru's through Secor and the service has always been amazing. At this point, feels like family. Recently, I made an appointment to have our first forester checked out--didn't have heat or More

by Jennifer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin, Jean Canela
Jul 08, 2021 -

Secor Subaru responded

Jennifer, we are so happy that you are a part of our Secor Subaru family. We love taking great care of you and your Subarus! It's great to know our team can earn your loyalty.

July 05, 2021

The staff was friendly and called me when it was clear that it was going to take longer than I had realized. More

by MFBNLCT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Carambot
Jul 07, 2021 -

Secor Subaru responded

Thank you for the positive feedback about your recent visit to Secor Subaru!

July 05, 2021

Scheduled on time and completed quickly. Very pleased.with the way it was handled. More

by LTKPR
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bryan Carambot, Jean Canela
Jul 07, 2021 -

Secor Subaru responded

Thank you for visiting us at Secor Subaru! We appreciate your 5-stars! See you next time!

June 29, 2021

From the day I stopped in to inquire about buying my Subaru I felt like I was coming home. I feel I'm most always treated fairly. More

by TIGA34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Holden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chocolat Secor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Eggert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren McGloin
Jun 30, 2021 -

Secor Subaru responded

Thanks for the awesome review! We're so happy to have you as part of the Secor Subaru family!

June 29, 2021

This was the worst automotive service I have ever received. The car was there for a week with out being touched. The service advisor number given to us to text was ignored and we had to call repeated More

by JUNIE9175
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick Hander
Jul 15, 2021 -

Secor Subaru responded

We are disappointed to see the low rating and would like to address these concerns with our team. Please reach out to me so I can hear about this situation and help provide a better experience next time. Thank you, Lauren McGloin - Service Manager - (860) 442-2323 ext 245

June 28, 2021

The front desk staff member who checked me was rude and inattentive. When I mentioned I thought my gas mileage was off all the gentleman man offered was to keep my car for several days and drive it around… More

by VMICHOP2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick Hander
Jul 15, 2021 -

Secor Subaru responded

We apologize for the recent interaction you had with one of our team members. I would like to know more about your recent experience so I can prevent this from happening again and repair our relationship with you. Lauren McGloin - Service Manager - (860) 442-2323 ext 245

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