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Secor Subaru - Service Center

New London, CT

4.7
1,278 Reviews

1,278 Reviews of Secor Subaru - Service Center

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February 17, 2021

Service was prompt, as scheduled ahead, and I was greeted in friendly helpful manner. The waiting area was pleasantly designed with ample seating. I conversed with salesmen about the 2022 BRZ More

by HSTAMPC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin, Bryan Carambot, Jean Canela, Nick Hander
Feb 17, 2021 -

Secor Subaru responded

We’re glad we could deliver a 5-star experience! Thanks for visiting us at Secor Subaru!

February 15, 2021

My battery died. Your manager was so accommodating. Fit me in without an appointment because of our issue. Arranged to have the car picked up at our hoe and delivered back when job was done! The driver w More

by WKOPY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't know the names of people that helped us! They were great
Feb 15, 2021 -

Secor Subaru responded

It was our pleasure to help you out! Thanks for choosing Secor Subaru for your service needs!

February 12, 2021

Service went smoothly and a recall was handled at the same time of the appointment I made. This 25 word minimum is ridiculous and stupid. More

by RCR326
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Hander
Feb 15, 2021 -

Secor Subaru responded

Thanks for taking the time to leave this review! Customer feedback is super important to us, but the 25-word minimum is set by DealerRater and not our dealership. We apologize for any inconvenience.

February 11, 2021

It was a nice experience. Jean explained everything was courteous and it was a fair price for the service performed on my car at this time. More

by XMAS502000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Canela
Feb 12, 2021 -

Secor Subaru responded

A five-star service visit is exactly what we strive for, and we're so glad we hit the mark with you! Thank you for leaving us your review, and we'll see you at your next appointment! - Secor Subaru

February 03, 2021

I had my 12,000 mile inspection, oil change and tire rotation done. I was in and out in under an hour. Friendly service in a comfortable environment. I'll be back. More

by Happy Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Canela
Feb 03, 2021 -

Secor Subaru responded

We're so happy to hear this! Thank you for trusting Secor Subaru with your vehicle's service needs. We look forward to seeing you again!

February 01, 2021

My battery died.. You fit me in without an appointment. An provided transportation to and from the service dept from my house..I could not have gotten the car fixed with out the ride..Thankyou. More

by NANCYKWASNIEWSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Hander
Feb 02, 2021 -

Secor Subaru responded

It was our pleasure to assist you! We appreciate you taking the time to leave us a review and hope we can be of service to you again in the future - though hopefully under better circumstances! - The Secor Subaru Team

January 26, 2021

My recent ratings for service at Secor have gone down slightly. I still trust the quality of their service, but the feel has gotten much less personal. Staff are courteous and helpful, but when I recen More

by customersince1993
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Canela
January 26, 2021

Visit did not take long. Job completed in good fashion. Replaced right side outside mirror. Works fine xxxxxxx xxxxxx xxxxx xx. Xxxx. Xxxxx. Xxx. Xx. More

by C.ORSINI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Canela
Jan 26, 2021 -

Secor Subaru responded

Thank you for taking the time to review your recent service visit at Secor Subaru! We appreciate your business and hope to see you again next time!

January 24, 2021

My most recent service visit to Secor was excellent and this is typical of my experience with this organization. They are responsive, helpful and do not hesitate to provide service and support beyond what More

by PJBINNY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Canela
Jan 25, 2021 -

Secor Subaru responded

Thanks for being a Secor Subaru customer! We appreciate your positive feedback and your business.

January 23, 2021

Really friendly neighborhood. They truly care about what you need and go above and beyond to make sure everything will work as intended. Highly recommended!! More

by EP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Hander
Jan 25, 2021 -

Secor Subaru responded

Thank you for the awesome feedback! We appreciate your business and hope to see you next time here at Secor Subaru!

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