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Secor Subaru - Service Center

New London, CT

4.7
1,279 Reviews

1,279 Reviews of Secor Subaru - Service Center

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January 23, 2021

Really friendly neighborhood. They truly care about what you need and go above and beyond to make sure everything will work as intended. Highly recommended!! More

by EP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Hander
Jan 25, 2021 -

Secor Subaru responded

Thank you for the awesome feedback! We appreciate your business and hope to see you next time here at Secor Subaru!

January 23, 2021

Would have been five stars, but it took two service visits to acknowledge a defect and another visit to make corrective action. Service advisors need to be more attentive to customer. More

by Gordon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Hander
Jan 26, 2021 -

Secor Subaru responded

Gordon, thank you for your honest feedback. We will be using it to improve moving forward and we hope to work with you again.

January 20, 2021

Easy to work with explains the issues repaired for upcoming vista where indicated. Staff are friendly and accommodating would recommend not only a Subaru but Secor More

by TONI.BANSAI
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin, Nick Hander
Jan 20, 2021 -

Secor Subaru responded

Thank you for your confidence in Secor Subaru, Toni. We are thankful to have you as a customer and appreciate your recommendations!

January 20, 2021

Service manager was excellent. Work was performed in a timely manner. Very satisfied with the service. Waited for the car. Waiting area was nice and clean. More

by RICHARDZITO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Carambot
Jan 21, 2021 -

Secor Subaru responded

We’re delighted to get your 5-star review! Thank you from all of us at Secor Subaru!

January 13, 2021

Service was prompt and job completed as promised. I really have nothing more to add. My first sentence says all I would like to say More

by DPWRAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Carambot
Jan 13, 2021 -

Secor Subaru responded

Thank you for this great review of the Secor Subaru service team! It was our pleasure to assist you.

January 13, 2021

Excellent service. I waited in their very comfortable customer waiting area while my car was being done. Nick came out to tell me they found a small leak in a hose while doing the job and they would take More

by GSERVE101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Hander
Jan 14, 2021 -

Secor Subaru responded

We thrilled to hear we provided you with excellent service, and could make you feel comfortable during the process! Thanks for choosing Secor Subaru for your service needs. We look forward to working with you again!

January 11, 2021

All of my experiences at Secor have been positive and professional. They have contacted me about recalls, and always been timely in making appointments for services. More

by ALLISONGHINE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin
Jan 11, 2021 -

Secor Subaru responded

Thanks for being a Secor Subaru customer! We appreciate your business and we'll see you next time!

January 07, 2021

My reason for Service was the airbag recall. Excellent service and a pleasure to deal with. Dropped me off at my work and was very pleasant. More

by Donnatom59
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bryan Carambot, Nick Hander
Jan 07, 2021 -

Secor Subaru responded

It is always our pleasure to help! Thanks for choosing Secor Subaru! See you next time.

January 06, 2021

Had my car serviced due to the recalls and rented me a vehicle at no cost greatly appreciated job also was complete ahead of schedule More

by AMHASHEM1984
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin, Bryan Carambot, Jean Canela, Nick Hander
Jan 06, 2021 -

Secor Subaru responded

It's our pleasure to assist you! Thanks for choosing Secor Subaru!

January 05, 2021

Excellent service. Honest and professional as always. My family has good experience with them for a while. Now we moved to RI, but we still like to go back. Simply they do better job than others. More

by HG120
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Hander
Jan 05, 2021 -

Secor Subaru responded

Thanks for making the trip to Secor Subaru! We're thrilled we can deliver consistent, excellent service.

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