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Secor Subaru - Service Center

New London, CT

4.7
1,279 Reviews

1,279 Reviews of Secor Subaru - Service Center

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September 09, 2020

I always have friendly prompt service at Secor Subaru and I feel like I can trust them to tell me the truth about the service I need. More

by CBURNS63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Donovan, Amanda Easom, Lauren McGloin
September 09, 2020

Not cheap, but they fixed everything including a couple of things of which I was unaware. Kept me informed of progress. Nice check off list of things that may becoming up. Ie. May need rear brake pads in More

by SCOTT_PARK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not listed but very nice guy
September 08, 2020

This service cycle was not as successful as previous ones. I originally scheduled the 18,000 mile service plus replacing the fuel pump as part of the recall. When I scheduled the appointment, I was More

by MGH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
September 07, 2020

Good service. They gave me a loaner car as nice as mine and got my car back to me before it was promised. Good place with good people. More

by COKEPAW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Becker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Donovan
September 07, 2020

Impreza brought in for fuel pump recall. All dealings from scheduling appointment, to providing loaner, to pick up were handled with friendly and courteous staff. Appreciate also the car wash. More

by MBARTONE1201
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't recall.
September 03, 2020

I’m always impressed when I have my car worked on here. They have nice people, quality work and fair prices. Keep up the good work. More

by RYAN_NICKLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Donovan, Amanda Easom, Lauren McGloin
September 02, 2020

I don't own any Subaru, only 3 MITSUBISHI, which I would always choose over a Subaru................. ..... ..... .... .. ...... ..... ...... .. Fffgg hjnj knnn ffff hhjj jjjj jnnj jjj More

by None
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie
August 31, 2020

Service was very good and it is nice to get car washed. Today I have tried to reach someone in service for over 2 hours but no one answers the phone. I did leave a message for a callback an hour ago. I More

by stankewich8036
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin
August 30, 2020

I feel I get an honest account of what my car needs and what was done. The recall work was not finished at the estimated time due to unforeseen circumstances. Lauren was very apologetic and offered the u More

by KBKAISER01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin
August 30, 2020

The service department is a knowledgeable team. They have all the concerns of customers as a priority. Service department found a safety issue and corrected it promptly; well done. More

by CHICHI24678
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Donovan
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