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Secor Subaru - Service Center

New London, CT

4.7
1,277 Reviews

1,277 Reviews of Secor Subaru - Service Center

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April 26, 2024

Very efficient visit, friendly staff, comfortable waiting room, great service. I will definitely keep coming back. More

by thomas.a.lanz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Secor Subaru responded

Hi Thomas A! We're glad to know that you had a positive experience at Secor Subaru! We appreciate your feedback about our friendly staff and comfortable waiting room. Looking forward to seeing you again for future services!

April 26, 2024

Good place to buy used cars. But when I bought my car which cost me more than 30K they've did lousy job to fix minor external damages. More

by PULATMAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

Secor Subaru responded

We appreciate your feedback. We're sorry if the repairs on minor external damages didn't meet your expectations, we'll certainly take this into account moving forward. Please don't hesitate to reach out if you have more information to share with us. Thank you, Paul Holden - General Manager - (860) 442-3232

April 26, 2024

Hello, I have always loved going to Secor Subaru. I have bringing my cars in for years. I bought both my Subarus from this dealership and only bring them here for service. Everyone is very profess More

by WANTINKNOB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Secor Subaru responded

Sue, we're so glad to know you've had consistently great experiences with us at Secor Subaru. We appreciate your loyalty and look forward to continuing the service for many more years!

April 25, 2024

Bought my Subaru 2013. I love my car. Basically service has been good and people pleasant! More

by MUGSYMORAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2024 -

Secor Subaru responded

Thank you for the wonderful feedback about our Secor Subaru team! We appreciate your business and look forward to your next visit!

April 20, 2024

I bought my 2024 Crosstrek Sport in Aug 2023. I love the car. there was a hiccup with the registration. The finance team caught issue and fixed it. In the process, the salesman damaged the pa More

by paulmorrison2669
Recommend Dealer
No
Employees Worked With
Wayne Carpenter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Dube
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Secor Subaru responded

Paul, thank you for reaching out. I'm sorry to hear about this situation and would like the opportunity to look into it further for you. At your earliest convenience, would you please contact me directly? I look forward to hearing from you. Respectfully, Paul Holden - General Manager - (860) 442-3232

April 19, 2024

I do not know Shawn Murray. I dealt with Dan Mirles in sales and Austin in finance. More

by michelelhrinak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Mirles
4.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Dube
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Secor Subaru responded

Thank you for the review! Dan, Austin & the rest of the Secor Subaru team hope to see you again in the future!

April 18, 2024

Came in with nail in tire, to get fixed before it deflated. You fit me right in. Anastasia took wonderful care of me and was a delight. Thank you Secor Subaru. More

by BEACHROG3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Secor Subaru responded

We're glad to know we could assist you promptly and that Anastasia provided excellent service at Secor Subaru. Thank you for your kind words, they mean a lot to us!

April 17, 2024

From the time I pulled up the attendant was very friendly told me exactly what to expect how long courteous kind and fantastic experience. More

by butch.ryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2024 -

Secor Subaru responded

We're so glad to know that you had a fantastic experience at Secor Subaru! Our team always aims to provide friendly and informative service. Thanks for the positive feedback!

April 17, 2024

Always great service, I love my Crosstrek Subaru! Will continue to have my car serviced here! More

by PaulaA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Pullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2024 -

Secor Subaru responded

We're honored to be your go-to automotive resource, Paula! Thank you for trusting us with your Crosstrek! - Secor Subaru

April 12, 2024

Service was great and fine. I am however upset that I was told I couldn’t get a loaner car. I was told because it was “diagnostic” I didn’t qualify. But the car was getting fixe More

by EHAYWARD13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anastacia Rebell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Secor Subaru responded

We appreciate your feedback and are glad to know you found our service great. We apologize for any inconvenience caused regarding the loaner car situation, we'll certainly take this into account moving forward. Thank you for choosing Secor Subaru!

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