Secor Subaru - Service Center

Service for warranty/recall My car had some recalls and my headlights quit working. They took a quick look and discovered my headlight issue was covered under warranty.i had a fe My car had some recalls and my headlights quit working. They took a quick look and discovered my headlight issue was covered under warranty.i had a few other bulbs out and was able to schedule an appointment to have everything done and they provided a rental for me while my car was being serviced. More

Temelyness of repairs. It took way to long to get my car into the shop for the repairs. It may have been Subarus' fault, but the dealer takes the fall. It took way to long to get my car into the shop for the repairs. It may have been Subarus' fault, but the dealer takes the fall. More

Terrible Service And Shotty Work I was contacted about a bad airbag n was told it would be fixed for free and a free car loaner during the fix. Once I left n had the loaner for 3 days I was contacted about a bad airbag n was told it would be fixed for free and a free car loaner during the fix. Once I left n had the loaner for 3 days I was informed it was no longer registered n I couldn’t drive it!! They only fixed my driver side air bag stating they couldn’t get the passenger door open. So as they were trying they ripped off the fabric window cover as well as tore holes in my seat n left the underneath part of my dashboard open and all the clips to put it back up were broken. I told the lady n took picture n her response was, “ it’s an old car”. That does not mean break pieces n beat on it just because it’s old. Very rude and I will never buy a car or recommend Secor Subaru in New London, CT to any one!!! More

Service & Recall I received great guidance and customer service when I brought my vehicle in for a recall. The team helped me understand the maintenance service I was I received great guidance and customer service when I brought my vehicle in for a recall. The team helped me understand the maintenance service I was due for and promptly completed the work. More

Long wait I generally like the service at Secor. This time I waited 2 hours and 15 minutes for an oil change and tire rotation. Another person there said they w I generally like the service at Secor. This time I waited 2 hours and 15 minutes for an oil change and tire rotation. Another person there said they waited 30 minutes for their car to be washed. I skipped the car wash because I was late for another appointment. More

Lights out! Discovered a headlight out when taking son to dentist appointment, was able to get quick service that also found some tail lights out. Service was ab Discovered a headlight out when taking son to dentist appointment, was able to get quick service that also found some tail lights out. Service was able to get work done and I got my car back before son got finished at dentist. More

No problem Good work. Took the amount of time they said it would. No complaints. Nice waiting room. They found a slow leak in a tire at this 24K checkup that Good work. Took the amount of time they said it would. No complaints. Nice waiting room. They found a slow leak in a tire at this 24K checkup that they could not find at the last checkup. More

Excellent servce My 30,000 mile service was thorough and expeditious . . . and not as expensive as I had expected. I was very pleased that a slow leak in a ire was re My 30,000 mile service was thorough and expeditious . . . and not as expensive as I had expected. I was very pleased that a slow leak in a ire was repaired (the leak was a result of a large puncture). More

Excellent I brought my Suburu in for a safety check. My car was also making a knocking sound heard from the front end. My car was checked and repaired. I brought my Suburu in for a safety check. My car was also making a knocking sound heard from the front end. My car was checked and repaired. More

Very Satisfied We are very pleased with the relationship we have with the employees at Secor. We just recently purchased our second car in eleven months We repla We are very pleased with the relationship we have with the employees at Secor. We just recently purchased our second car in eleven months We replaced our Explorer with an Ascent. More