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1,278 Reviews of Secor Subaru - Service Center
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September 05, 2019
Best customer service I have ever had at a Subaru dealership Everyone was efficient polite and knowledgeable. They did not tell me that I “Really should have my brakes done or my ” something else. They actually Everyone was efficient polite and knowledgeable. They did not tell me that I “Really should have my brakes done or my ” something else. They actually said “if it isn’t broke don’t fix it yet”. First dealership that didn’t try to sell me some service. They actually told me my car was in great shape. No other dealership told me that. More
by MARYKMULLEN
Verified CustomerEmployees Worked With
Sorry I can’t remember names.
September 05, 2019
A good experience, better than ever. Service was friendly, on time, and competently explained. It was a second visit for the problem (the needed mechanic was away the first time) but the Service was friendly, on time, and competently explained. It was a second visit for the problem (the needed mechanic was away the first time) but the problem was quickly explained and apropriate action suggested. Still deciding whether or not to have the service done. Not sure of what happens if it does not fix the problem. More
by BURTPATTICROOKS
Employees Worked With
Amanda Easom, Lauren McGloin
September 03, 2019
Lauren McGloin Deserves a Raise I’ve have my Subaru Sti serviced there a few times for oil changes and wasn’t impressed at first due to the 2hour wait time. However, after having my I’ve have my Subaru Sti serviced there a few times for oil changes and wasn’t impressed at first due to the 2hour wait time. However, after having my car serviced and being screwed over for more additional work due to the other garages mistakes. Each time I’ve gone to your establishment to have it taken care of because you guys do it right, Lauren McGloin has been a complete angel in taking care of me and my car. Each time I go in now I ask for her because I know it will be done right and she explains all the services done to fix my car so that I leave with knowledge as well. That is complete priceless customer service! I am a returning customer and will stay that way as long as she is employed at your company. Thanks Lauren for making my life abit less stressed. More
by Erica Timmons
Employees Worked With
Lauren McGloin
September 03, 2019
2 weeks with no solution and no car Dropped car off on a Monday to be looked at on Tuesday, got the run around for 2 weeks, finally gave up and picked the car up the following Friday, no Dropped car off on a Monday to be looked at on Tuesday, got the run around for 2 weeks, finally gave up and picked the car up the following Friday, non-repaired. Per advice of the service advisor, I opened a case with Subaru of America, to get coverage of my noisy throw out bearing under the 3yr/36k. This process dragged on for over a week. Both sides pointing the finger at the other for why it was taking so long. It was made clear to me by Amanda that the dealer had no interest in repairing under warranty, and that SoA was the only option. The whole reason I opened the case with SoA was because on the first Tuesday, Amanda said they diagnosed the issue and there was a TSB for all the parts that should be replaced with a newer updated part, but unfortunately the clutch system is not a warranty item. By the following Friday they changed their story, saying they had never heard the noise or diagnosed the issue and I would now have to pay to remove the trans and pay for the new parts recommend by Subaru out of pocket, with Subaru only willing to replace with the older part number (SAME PRICE mind you), and me picking up the tab.for the rest of the job. Standard business practice? Maybe. But I can tell you, they didn't go out of their way to assist or diagnose the issue. Very poor customer service, being denied the ability to talk to a service manager after waiting on the phone patiently for well over an hour, and them not even knowing where my car was (parked right next to the door mind you) are all reasons I could not recommend this dealer. More
by Notafanoftheseguys
Employees Worked With
Amanda Easom
August 30, 2019
Oil change and repair of a rattling Prefer to speak directly to that person working on my vehicle. After telling 3 people what the problem/ issue I wanted looked at was (along with my oi Prefer to speak directly to that person working on my vehicle. After telling 3 people what the problem/ issue I wanted looked at was (along with my oil change) I get a call from a 4th person telling me I have a brake issue. "Ok, fine ", I reply, "but what about the problem I came in for?" "Oh, I ll go back to technician " Heard back hours later. Turns out heat shield needed tightening. Just felt like we were playing the old "telephone " game. My Outback is a 2013. I ve been going to Secor for servicing since bought car. Service department just didn't feel the same. On another issue, when I went to pick up my car(after getting call, was done) . Only person at counter told me someone would be out soon. NO ONE ELSE AT SERVICE DESK AND I WAITED TO BE CHECKED. I have been at Secor desk numerous with 3to 5 people deep and never waited so long! When young lady appeared, I felt like it was some kind of TASK for her to check me out. More
by EAGO8O5
Employees Worked With
The young man that checked me in that morning was wonderful, Amanda Easom
August 29, 2019
Thankful I went in for a simple oil change, hoping to be back home in time for my (almost) 3 year olds' nap. My 10 month old was fussy due to teething and not I went in for a simple oil change, hoping to be back home in time for my (almost) 3 year olds' nap. My 10 month old was fussy due to teething and not wanting to sleep. Lynette came over about an hour later, and told me that Subaru recommends for all 4 tires to be replaced. Not only is this going to take a couple of hours, but the bill has just gone up quite substantially. I ask if I could maybe come back tomorrow (so maybe I could try to find a ride home, as I live in Westerly) or if a loaner car would be possible. She finds a loaner car available for me, free of charge, and her and another associate place the car seats from my car into the loaner. (They can't attach them due to laws, which I understand.) I take my 3 year old out to the loaner to attach the car seats, and get him into the car, while leaving my daughter in the store with Lynette. When I returned, my daughter was screaming (completely normal for her to do when I am not in sight). Lynette was calming telling her, it's ok, mommy's right here, it's ok. Lynette did not need to calm my daughter -it was not in her job description, but it was in her character. She was showing love when she could have just walked away. We were able to go to the store to stay busy for 2 hours, until the car was ready. I could entertain my son so he wouldn't have a meltdown at Subaru due to a lack of a nap. They made the day easier for my children to cope with, and that makes me thankful. More
by Meghanrose9183
Employees Worked With
Lynette Rodriguez
August 22, 2019
Last minute help when my low tire alert came on My low tire alert came on one day and I drove it over to Secor to have it checked out. I didn’t have an appointment and they were swamped with other c My low tire alert came on one day and I drove it over to Secor to have it checked out. I didn’t have an appointment and they were swamped with other customers. I waited in the pleasant waiting room for a few hours.and it got fixed. Big kudos to Lauren who helped me get this repaired at the last minute. She has a “can do” attitude and very nice and friendly. Secor, you are blessed to have her working for you. Amazing! More
by EBTFONEHOME
Employees Worked With
Lauren McGloin
August 21, 2019
Battery diagnostics Very good discussions with the technicians about options. They confirmed that my battery was good but, a software update should help my car. I was im Very good discussions with the technicians about options. They confirmed that my battery was good but, a software update should help my car. I was impressed with the guys. More
by TWOSTAPLES1122
Employees Worked With
Both technicians were very helpful. , Amanda Easom
August 19, 2019
Great service I brought my car in for replacement of passenger side airbag. They were able to schedule it quickly at my convenience. I was able to have a loaner car I brought my car in for replacement of passenger side airbag. They were able to schedule it quickly at my convenience. I was able to have a loaner car while the work was being done. Everyone was very helpful. More
by DEBMCADAMS
August 18, 2019
Un knowlegeable staff not the place it used to be Staff seemed un trained or just incompetent. I had coupon from subaru and staff had no idea how to use it and tried to stiff me out of $20 of its val Staff seemed un trained or just incompetent. I had coupon from subaru and staff had no idea how to use it and tried to stiff me out of $20 of its value. Did not know ac filter was actually cabin air filter. They thought it was engine air filter. How does any service writer not know the difference. Did not know what service my vehicle actually needed at 12k had to tell them myself. Didnt know difference between oils. This palce used to be great when you interacted with an ex tech at the desk instead of service writer. That person knew what you needed. Go back to that and dont try to be boutique. On top of it waited 2hrs for oil change and tire rotation could have done it quicker in drive way including time to drive to dealer and get oil. More
by NATEC76
Employees Worked With
Lynette Rodriguez
