Secor Subaru - Service Center

Excellent service Very responsive to my needs, did everything as agreed. Very nice facility, Friendly service writers. Every bit as good as I would expect. Will return Very responsive to my needs, did everything as agreed. Very nice facility, Friendly service writers. Every bit as good as I would expect. Will return. More

Service Am always pleased with service. Only issue I have is the rear seating of the car is never vacuumed, only the front. Otherwise, no complaints. Am always pleased with service. Only issue I have is the rear seating of the car is never vacuumed, only the front. Otherwise, no complaints. More

Oil Change Great Service but the Express Service was not quick. The Lounge Area was nice but some healthy snack alternatives would be appreciated. Free Cash Wash Great Service but the Express Service was not quick. The Lounge Area was nice but some healthy snack alternatives would be appreciated. Free Cash Wash. More

Very professional service Well done. Special mention of laura McGoin service rep. She went out of her way to get me scheduled. And to make sure I could get to my hospital vis Well done. Special mention of laura McGoin service rep. She went out of her way to get me scheduled. And to make sure I could get to my hospital visit More

Service Amanda was awesome and kept me informed about the progress. She also arranged for a loaner when it was clear my car wouldn’t be ready the same day. Amanda was awesome and kept me informed about the progress. She also arranged for a loaner when it was clear my car wouldn’t be ready the same day. I was not happy with the person who answered the phone when I made the appointment. He said his name was Jay. He said that I wouldn’t be able to get a ride home because it would tie up the driver too long. I had asked for a ride to the GROTON side of Mystic. So I arranged for a friend to pick me up. I was not impressed with his customer service. Amanda more than made up for his lack of customer service and she is the only person I want to work with in the future. She is the only reason I’ll return to this dealership. More

Thanks I came in for an alignment and the service crew discovered one of my struts was bent. We were able to determine that it was damage done from a recent I came in for an alignment and the service crew discovered one of my struts was bent. We were able to determine that it was damage done from a recent accident that was not properly repaired. The service crew documented what they found and that helped me get the repair facility to correct it at their own cost. Much appreciated. More

very efficient good records, good price, in and out quickly. Of course the Outback is a low maintenance economical car. Food wait area with study booths or TV room good records, good price, in and out quickly. Of course the Outback is a low maintenance economical car. Food wait area with study booths or TV room sepaartae More

A+ Customer Service! I am a new customer. The prior owner of my vehicle recommended you. I hesitated because your prices are higher than my auto guy I’ve been going to for I am a new customer. The prior owner of my vehicle recommended you. I hesitated because your prices are higher than my auto guy I’ve been going to for over 12 years ( and really trusted!). I decided to give you a try. Your customer service is the best I’ve ever experienced!!! So good that I guess I don’t mind having to pay more. I also like your multi-point inspection. I’m sold! (But I do feel a little like a traitor😳!) thank you for a great experience!😊👍 More

Excellent customer service I needed to pick my car up after hours and the sales staff made that happen. I really appreciated that extra effort. I have tried getting my oil chang I needed to pick my car up after hours and the sales staff made that happen. I really appreciated that extra effort. I have tried getting my oil change at my favorite mechanic but he charges more. I asked about the auto dimming mirror not changing when I turn it on and off and was told it was working properly. If that is true it is a bad feature. The flip tab mirror on my last car was far more effective. More

Factory recall The recall was handled in a timely manner, and thanks for the wash. We combined this visit with a new car purchase. Thnaks to Rob, the Forester we wer The recall was handled in a timely manner, and thanks for the wash. We combined this visit with a new car purchase. Thnaks to Rob, the Forester we were interested in was ready and waiting for us to see. And Larry made sure my husband got the vehicle he wanted. More