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Secor Subaru - Service Center

New London, CT

4.7
1,277 Reviews

1,277 Reviews of Secor Subaru - Service Center

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April 03, 2019

Everything done perfectly I had just returned from two months in Florida and needed an oil change and a thorough check of the car. I was able to schedule an appointment the da More

by SREILLY8083
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Fulton, Lynette Rodriguez
Apr 12, 2019 -

Secor Subaru responded

Thank you so much for sharing your experience with Secor Subaru in New London, Lynette and Jay. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Glad to hear you love your Subaru and we hope to keep it running in excellent form. We know your time is valuable so we appreciate your taking the time to write us a great review. The team will be thrilled to hear your feedback! Respectfully, Julia Secor

April 01, 2019

Great customer service I've always had a good experience with Secor's service. It seems they are still ironing out the wrinkles though in the new, "more efficient" check in More

by Kathy W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Easom
April 01, 2019

Friendly and quick Great service! Needed to have some work done and was given a loaner car to use while mine was being worked on. The loaner was a beautiful new vehicle More

by VSchulz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Becker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Easom
Apr 02, 2019 -

Secor Subaru responded

Hearing that you had great service is the best thing we could hope for! Your recommendation means a lot to us connecting both our sales and service departments. Thank you for choosing Secor Subaru in New London. We look forward to serving you for many years to come! Respectfully, Julia Secor

March 30, 2019

Easy and accommodating Easy drop off, I was helped quickly and the waiting area was nice. The text updates on the progress of my service was appreciated. I liked that the wa More

by NICFINAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin
Apr 02, 2019 -

Secor Subaru responded

Hearing that you had an easy and accommodating experience is excellent. Your recommendation means a lot to us. Thank you for choosing Secor Subaru in New London, and we appreciate the feedback on our customer features like the design of our waiting areas, work space and updates. We look forward to serving you for many years to come! Respectfully, Julia Secor

March 28, 2019

Friendly Service and Staff Both the service I received from Jay in your Service Department, and Larry in the Sales Department continue to impress me. Each of them were both help More

by ArleneJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Becker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Fulton
Apr 02, 2019 -

Secor Subaru responded

Thank you for responding positively to your experience with Secor Subaru and for bridging the fine work done in both our Sales and Service Departments. We look forward to working with you at Secor Subaru in New London for many years to come! Best, Julia Secor

March 27, 2019

Quick Service I received a recall notice on my passenger-side airbag. The dealer I purchased my car from was booking into mid-June so I called a friend who bought h More

by Jane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin
Apr 22, 2019 -

Secor Subaru responded

Wow, thanks for the excellent review for Secor Subaru in New London. Our goal is to make every experience a 5 star event and it seems like we achieved that with you! Thanks for taking the time to send your comments, which I will pass along to Lauren and our staff. We look forward to providing you with excellent service in the future. Make Secor Subaru your destination! Respectfully, Julia Secor

March 26, 2019

Routine Service My 2016 Forester was in for routine servicing - oil change, tire rotation, etc. The experience was very good - from the express check in, coffee and N More

by Peter H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Fulton, Lauren McGloin
Apr 22, 2019 -

Secor Subaru responded

Thank you for your excellent review! We try and make every experience a 5 star event and it looks like we achieved that with you! Thanks for taking the time to comment on those things that we plan for you to make the experience of waiting less of a chore. We look forward to working again with you and I will pass along your positive message to Lauren, Jay and the rest of the team. Respectfully, Julia Secor

March 25, 2019

Airbag recall/oil change The work was done in a very timely manner. During inspection found brake problem, they took care of all three problems on a very busy day. I have al More

by RICHLINROMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin
Apr 23, 2019 -

Secor Subaru responded

Thank you for this excellent review for Secor Subaru in New London! A 5 star review is our goal making every experience an exceptional event, and it looks like we achieved that with you. Providing complete service for you in a timely manner is very important to us. Thanks for taking the time to share your impressions, which I will communicate to Lauren and the rest of the team! Respectfully, Julia Secor

March 22, 2019

Fast and courteous service! The best service I've had! It was VERY quick, and very very Courteous. My service Rep was Lauren, and I had brought my Subaru in for a pretty tedious More

by Joseph Salcedo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Donovan, Lauren McGloin
Apr 23, 2019 -

Secor Subaru responded

Wow, thank you for this amazing review for Secor Subaru Service in New London! Our goal is to provide you with 5 star experience for every event, even dealing with Torque Converters! Thanks for taking the time to share your impressions about how quickly Lauren and the team were able to satisfy your car needs while keeping you apprised of the progress of the repairs. We look forward to working with you again. Respectfully, Julia Secor

March 21, 2019

The Staff Listens Facility is clean and efficient. Lauren listened carefully to my concerns, and followed up with a full report when work was completed. They even washe More

by Artsgirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren McGloin
Apr 23, 2019 -

Secor Subaru responded

Thanks for this excellent review of Secor Subaru Service in New London. Our goal is a five star experience for every event and it looks like we achieved that for you! Thanks for commenting also on the listening skills of our Service Advisers because that translates into getting the job done right and on time. We also like to leave you with the little surprise of a cleanly detailed car. Enjoy and we look forward to working with you again. Respectfully, Julia Secor

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