Shottenkirk Toyota San Antonio

This all started when my son lost his car and quickly needed a new vehicle to get back and forth from his new job. After shopping several businesses, his mom decided to look on RBFCUs website and go with needed a new vehicle to get back and forth from his new job. After shopping several businesses, his mom decided to look on RBFCUs website and go with a preferred dealer recommended by the bank(1st mistake). So online at Alamo Toyota, a 2015 Audi A3 with under 53k miles was located for just under $20k, and she scheduled an appointment to see the vehicle. After talking with Jeremy, the salesman, the price was inflated by $3,000. When questioned by his Mother, the salesman said that is a fee they charge to do a service 100+ check on the vehicle(super shady)(I have a copy of the used car checklist, and no such thing was ever performed) being in the predicament they were in and needing to get the car, and she signed some paperwork with no explanation of what was what or the total price, etc.; somehow, the price was inflated by $3,000 more then it was advertised for. The charge is for clearly nothing but a pure GREED fee that's not even lawful. Now his mom and a friend with her at the time went into the finance office and dealt with Erbin, who advised her they could do all the final paperwork at the dealership since they had a dealer agreement with RBFCU and it would help from having to go to the bank and then back to sign etc. She was happy with this alternative, but everything soon changed when Erbin, the F&I manager, wanted her to buy a GAP that RBFCU did not provide. She declined and told him she had recently lost a vehicle and the GAP provided by RBFCU she believed it to cover a higher percentage versus a debt waiver he was trying to sell. He instantly shut down and said OK, if you aren't buying this with me, take your paperwork to RBFCU, and they can do your paperwork. If Erbin had been able to sell her Gap, he would have been compensated for the sale per his pay plan by the dealership, but since the buyer said no, he didn't want it to impact his quotas negatively, so he kicked her to the curb. She asked about an extended warranty as any mother would want their kids to be protected, and Erbin said we don't offer anything for this car, and he became insulting. Here is what we have since found out they DO offer a warranty. She could have bought one, but since they decided to be greedy and mark up the car $3,000 more than its value, he couldn't sell her a warranty, if he did sell one, the bank would have rejected the loan. We feel considering the Loan to Value was way over the aloud percentages on a 2015 year model vehicle per any bank's guidelines, this is why Erbin decided to engage in a deceptive practice and chose the greedy option. To put it plainly, the dealership decided to be greedy and knew the bank would not allow any more money on this note, so they lied to the buyer. Here are a few other issues no disclosures were ever issued per Texas Law after they took all the customers' personal information(God knows what they did with it), nor did they disclose open recalls currently on the vehicle or the previous damage reported by CarFax and Autocheck. Also, in less than 30 days, the motor blew, causing us to investigate this deal, and this is how we found all these violations and deceptive practices in which this organization has chosen to partake in deliberately. I could go on and on about other areas they have completely dropped the ball on, but as of now, our counsel will take it from here, and we will go the route of the law since that is our only option. The dealership, out of greed, chose to mark up the price of the vehicle so much, not allowing a warranty, and now we have a blown motor that cost 23K to fix, a loan of 25K, and a kid without a car. The GSM Joe was deceitful, and the GM did nothing for us. I guess that is how he can live in a 1.3M dollar home in Borene, Tx if they are deluding people and making $$$ more than they advertise online and make a practice of taking advantage of minority women. The service adviser at Alamo even told the Audi Service adviser, "O yeah, that was the car that had engine knock when it was in service," so they knew this... More

From my 1st telephone contact, to my front door greeting, through the sales process and financing, I was treated with respect and professionalism. I am more than satisfied with my new Highlander and the welc through the sales process and financing, I was treated with respect and professionalism. I am more than satisfied with my new Highlander and the welcoming personnel at Alamo Toyota! More

I recently purchased a pre-owned vehicle from Alamo Toyota and found the entire staff to be friendly, professional and helpful. If you have the privilege of working with Matthew Short in sales or Edga Toyota and found the entire staff to be friendly, professional and helpful. If you have the privilege of working with Matthew Short in sales or Edgar Valle in finance, you'll be in the best of hands (and Edgar has great taste in music.) They both deserve a $1 million raise effective immediately. More

It’s a real shame this dealership perpetuates the stereotype of shady tactics just to make sales, I was mislead about the entire process just so they could take the money and then go silent, and it w stereotype of shady tactics just to make sales, I was mislead about the entire process just so they could take the money and then go silent, and it was unbelievably frustrating. After almost walking out on the deal after they tried to sneak a finance contract into it at the last minute, they told us on Thursday that they could check the status of wire transfers and let me know the minute it cleared, so they could ideally delivery the vehicle Saturday. So the wire ($50k+!) was sent and they suddenly stopped responding to me. When I called the main phone number to see if ANYONE would respond, the story was totally different - that “the ladies in accounting” had gone home for the weekend at 11am on Friday and so they couldn’t check the wire status until Monday at the earliest, so no chance of Saturday delivery. The entire process lacked transparency and they intentionally misled me. I would have never initiated that wire transfer had we known the truth. Sketchy and condescending from everyone involved (sales, finance). More

Terrible place to shop. Came in with an approved loan from the bank. They checked our trade in and tried to tell us that because it needed new tires and had some hail dents, Came in with an approved loan from the bank. They checked our trade in and tried to tell us that because it needed new tires and had some hail dents, the value went down $4k. Then had the audacity to ask us for $10K down. More

Excellent experience. Sales manager David Holderman was very attentive to costumer’s needs. I will strongly recommend Alamo Toyota. Sales manager David Holderman was very attentive to costumer’s needs. I will strongly recommend Alamo Toyota. More

We bought my son a Camry, David Munoz did an awesome job very pleased. Thanks very pleased. Thanks More

Just trying to call and get an appointment to change my oil been put on hold for 30 minutes. This is not the first time service at this location is horrible after they sell you a vehicle. oil been put on hold for 30 minutes. This is not the first time service at this location is horrible after they sell you a vehicle. More

To fair away from me I need one in San Antonio tx and it was to much and not no help when I caled was to much and not no help when I caled More