Shottenkirk Toyota San Antonio

My check in experience was fine - it went as it normally does. Upon checkout my estimate was higher than originally quoted - my service representative didn’t include taxes or parts used during my service. I does. Upon checkout my estimate was higher than originally quoted - my service representative didn’t include taxes or parts used during my service. I also was not made aware of the 3% service charge until I got to the checkout counter. Firstly, I think that’s absurd to pass that cost of business on to your customer. Secondly, I had to go home for several hours and had I been made aware of this service charge, I would have brought other payment arrangements. After leaving the dealership my steering wheel began to shake when I was on the freeway. I returned to the dealership and was told “this just happens with 4Runners”. It was not happening before I left it for service and the resolution was to reverse the tire rotation they had completed that day. Lastly, my appointment was at 8:45 AM and my car was not completely done until well after 4:00 PM. More

The service was excellent and the staff was friendly and helpful and knowledgeable about what I needed done. helpful and knowledgeable about what I needed done. More

Service excellent. The charge of 3% for using a credit card is outrageous. Alamo, as well a myriad of businesses, do not charge for the use of a credit card. What you The charge of 3% for using a credit card is outrageous. Alamo, as well a myriad of businesses, do not charge for the use of a credit card. What you should do is negotiate a deal with credit card companies. More

The service manager lied to my face about an issue with my vehicle. He let me drive off knowing that there was a problem and then denied it. I was told by management that they would be helping me out but s my vehicle. He let me drive off knowing that there was a problem and then denied it. I was told by management that they would be helping me out but so far nothing has been done. I have been ignored and dismissed, and feel lied to yet again. I don't understand how a company can run on business practices such as these. More

I waited less than I was told. I am Happy with the service provided to mi Car. I am Happy with the service provided to mi Car. More

Overall a great experience. In fact, I traded in a vehicle I bought there six years ago and bought the newest model. From the sales team and the service department to the folks In fact, I traded in a vehicle I bought there six years ago and bought the newest model. From the sales team and the service department to the folks in finance- top notch customer service. I have never felt like they were trying to take advantage of a non car aficionado :-) Thank you James, Ben and Roy! More

A great experience once again, and this time Shelby was the advisor to help me. Great name, great service, and I appreciated the courtesy in answering my questions. the advisor to help me. Great name, great service, and I appreciated the courtesy in answering my questions. More

The service rep sent an text to explain need instead of coming to speak one-on-one felt very impersonal make the experience negative. coming to speak one-on-one felt very impersonal make the experience negative. More

I am very happy with my recent service visit. Charles Blagden got me in and out of there in no time. Charles also kept me informed of the progress. He is the reason I will be returning. Everythin Charles Blagden got me in and out of there in no time. Charles also kept me informed of the progress. He is the reason I will be returning. Everything went smooth and I would definitely recommend them. More

I am disappointed with the new 3% fee for using credit or debit cards. No other dealership does this and it’s a fleecing of your customers. Makes you look cheap and like a sleazy car dealership. Shame on debit cards. No other dealership does this and it’s a fleecing of your customers. Makes you look cheap and like a sleazy car dealership. Shame on you. More