Shottenkirk Toyota San Antonio
San Antonio, TX
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 12:00 AM
Tuesday 7:00 AM - 12:00 AM
Wednesday 7:00 AM - 12:00 AM
Thursday 7:00 AM - 12:00 AM
Friday 7:00 AM - 12:00 AM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Auto service Mechanic Tech no experience in mechanical Do not bring your car to Alamo Toyota dealership for Repair Service. All Auto Adviser consultant and Mechanic Tech on commission, they are such a big Do not bring your car to Alamo Toyota dealership for Repair Service. All Auto Adviser consultant and Mechanic Tech on commission, they are such a big lie and get you money. Repair crap and end up with your car driver safety problem. If you don't want to put your life to R.I.P. do not go to Alamo Auto dealership. More
Will Never Buy Another Toyota 2017 Toyota Tacoma would not start, service advisor insisted we jump start it even though we knew it was not the battery. We had it towed to dealersh 2017 Toyota Tacoma would not start, service advisor insisted we jump start it even though we knew it was not the battery. We had it towed to dealership and for a few days they had no idea what was wrong with the truck. Then they decided that it had been struck by lightning. The whole time asking over and over if we had jump started the car (bad jump starts can kill the computer and are not covered by warranty) Then I was told "we don't know what happened, we can't prove it was lightning, we don't know what it was but it's not covered under warranty." I filed a claim with Toyota and suddenly Alamo decided it was caused by lightning. The last straw was service Manager Scott telling me, "It's no skin off my nose, I get my paycheck no matter who pays to fix your car." We will tow the truck from Alamo, pay to have it fixed elsewhere then immediately trade it in on a car that can make it through a rain storm. The Tacoma was parked within 12 - 18 inches from a 2017 Jeep and a 2018 F250, both of which were fine. Never another toyota and definitely never Alamo Toyota. More
Worst customer Service Went in today to take a look at a vehicle (Toyota Truck) worst customer service I have ever experienced Unprofessional manger staff / sales staff in t Went in today to take a look at a vehicle (Toyota Truck) worst customer service I have ever experienced Unprofessional manger staff / sales staff in the used car area. My whole take on this attitude is there making to much money and don’t give a rats @$$ if they can sell you a car or not. WILL NOT EVER RETURN TO SHOP HERE. By the way this was my second time coming to this place first time was bad chalk it up to not everyone can have a good day so. I came in again but it has been a couple years but nope same unprofessional acting with customers and acting as if they don’t want to sale to you never again Alamo Toyota. Just my two cents buyers beware. Retired US Army Colonel More
Bad experience overall I took my vehicle to get oil change but the advisor recommended I do an alignment and tire rotation. My truck was in their shop for 7 hours and when I I took my vehicle to get oil change but the advisor recommended I do an alignment and tire rotation. My truck was in their shop for 7 hours and when I picked up the truck the alignment was not done properly. Keep in mind that my truck didn't need an alignment when I took it in but I still went with their recommendation. Now I have a humming noise when I am driving and the alignment is not done properly. When I went back after I picked up the truck right away, the advisor seem agitated and didn't seem like you wanted to help. He took my truck back to the shop and 10 minutes later brought the truck back and said that his alignment machine is right and they rotated the tires back to the original location. So basically, I paid for tire rotation but didn't get the tires rotated and on top of it my alignment is messed up now. I spoke to the service manager and he had told me to bring it back so they can take a look at it again. I've been dealing with Toyota Boerne for many years and will continue to do so after this unsatisfactory experience with Alamo Toyota. Long story short, 2 more attempts and my truck is still misaligned. I spoke to the service manager, Scott knight, and customer service had gotten worse everytime. He suggested that the mileage on my vehicle is high so the alliginment is fine for the age. At the end, they have no solution for the problem they created. I filed a complaint with Toyota and waiting on the results. More
Service agent and experience at dealership was TOP NOTCH! I didn't buy my truck here because I found it at another dealer that had it in the color I wanted but I get it serviced here because it is close to h I didn't buy my truck here because I found it at another dealer that had it in the color I wanted but I get it serviced here because it is close to home. I have been twice and the people and the service are excellent and hassle free. Not one negative! My service agent, Alberto was MORE than competent and took care to get my truck service quickly and even replace my battery without questions. I will be back next time and I will buy from here next time also. More
fair price, good experience We were shopping for a white/leather Toyota Sienna or a white Highlander. After a long day of shopping elsewhere, I called, and they said they had th We were shopping for a white/leather Toyota Sienna or a white Highlander. After a long day of shopping elsewhere, I called, and they said they had them in stock. When it came time to purchase a vehicle, they did not have a white Sienna available. They offered me a very good price on a silver Sienna. In the end, I did not purchase from them because I had my heart set on a white vehicle, but I will return to them when we go to replace another vehicle in the next 6-12 months. More
Fair Price, Excellent Service My brother and I have been shopping for 4-Runner, Tundra for weeks, visiting the other Toyota dealerships. The experience at other dealers involved My brother and I have been shopping for 4-Runner, Tundra for weeks, visiting the other Toyota dealerships. The experience at other dealers involved a lot of pressure, talking about trade=in and not just about what I wanted, showing me colors and versions of truck I was not interested in. My husband suggest Alamo. When we arrived in the very hot parking lot, a salesman walked by and immediately turned and asked us if he could help us. Cody C. was extremely knowledge not only about the 4-runner but any other car on the lot we asked about. He never pressured me to buy, always asking me what I wanted. Because of Cody's salesmanship, his kind and light hearted nature, his no pressure approach.we not only bought my 4-runner from him but my brother also purchased a Tundra that day More
Low tire pressure light I took my car in for scheduled maintenance and on the way home the low tire pressure light came on. After returning to the shop 3 times on 2 differen I took my car in for scheduled maintenance and on the way home the low tire pressure light came on. After returning to the shop 3 times on 2 different days requesting someone check the tires each time, I finally accepted the explanation that "ma'am you should just ignore that light. They come on all the time and it means nothing. We see this alot in these cars". A day later I ended up stranded with a flat tire. When getting the tire fixed at a different shop I was told a nail was clearly visible and "no one could miss it". The tire was loosing pressure at about 20 lbs per 8 hours so if it had been checked over 24 hours a lea. I've had mixed experiences at alamo service in the past, but after this recent event I won't return there again. More
Premier Service -- as usual I was running way behind on my recommended maintenance, but I got regular reminders until I finally got in there. I also needed a state inspection. I was running way behind on my recommended maintenance, but I got regular reminders until I finally got in there. I also needed a state inspection. I decided to wait for them to do the work, so I settled in with a good cup of coffee and a book. I didn't even get to finish a chapter! The regular required maintenance was done, the inspection completed, and the paperwork ready for checkout in just a little over an hour. The dealership allows you to pay the manager instead of going to a cashier...much more convenient. I've purchased three vehicles from Alamo and all were maintained by them. All of them went over 100K-150K, and were still going strong when they were sold. More
Truly exceptional - Thank you Roger Alcorta! Roger Alcorta made my shopping experience a breeze and so pleasant. I am recommending my friends to go see him for any car shopping. Rogers customer Roger Alcorta made my shopping experience a breeze and so pleasant. I am recommending my friends to go see him for any car shopping. Rogers customer service is truly exceptional!! Thank you again Roger! I am loving my new 2017 Toyota Camry XLE More