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Shottenkirk Toyota San Antonio - Service Center
San Antonio, TX
216 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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216 Reviews of Shottenkirk Toyota San Antonio - Service Center
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November 19, 2017
Bad experience overall I took my vehicle to get oil change but the advisor recommended I do an alignment and tire rotation. My truck was in their shop for 7 hours and when I I took my vehicle to get oil change but the advisor recommended I do an alignment and tire rotation. My truck was in their shop for 7 hours and when I picked up the truck the alignment was not done properly. Keep in mind that my truck didn't need an alignment when I took it in but I still went with their recommendation. Now I have a humming noise when I am driving and the alignment is not done properly. When I went back after I picked up the truck right away, the advisor seem agitated and didn't seem like you wanted to help. He took my truck back to the shop and 10 minutes later brought the truck back and said that his alignment machine is right and they rotated the tires back to the original location. So basically, I paid for tire rotation but didn't get the tires rotated and on top of it my alignment is messed up now. I spoke to the service manager and he had told me to bring it back so they can take a look at it again. I've been dealing with Toyota Boerne for many years and will continue to do so after this unsatisfactory experience with Alamo Toyota. Long story short, 2 more attempts and my truck is still misaligned. I spoke to the service manager, Scott knight, and customer service had gotten worse everytime. He suggested that the mileage on my vehicle is high so the alliginment is fine for the age. At the end, they have no solution for the problem they created. I filed a complaint with Toyota and waiting on the results. More
by Alexs
Employees Worked With
Scott knight
September 10, 2017
Service agent and experience at dealership was TOP NOTCH! I didn't buy my truck here because I found it at another dealer that had it in the color I wanted but I get it serviced here because it is close to h I didn't buy my truck here because I found it at another dealer that had it in the color I wanted but I get it serviced here because it is close to home. I have been twice and the people and the service are excellent and hassle free. Not one negative! My service agent, Alberto was MORE than competent and took care to get my truck service quickly and even replace my battery without questions. I will be back next time and I will buy from here next time also. More
by LCWilson2016
Employees Worked With
Albert
July 03, 2017
Low tire pressure light I took my car in for scheduled maintenance and on the way home the low tire pressure light came on. After returning to the shop 3 times on 2 differen I took my car in for scheduled maintenance and on the way home the low tire pressure light came on. After returning to the shop 3 times on 2 different days requesting someone check the tires each time, I finally accepted the explanation that "ma'am you should just ignore that light. They come on all the time and it means nothing. We see this alot in these cars". A day later I ended up stranded with a flat tire. When getting the tire fixed at a different shop I was told a nail was clearly visible and "no one could miss it". The tire was loosing pressure at about 20 lbs per 8 hours so if it had been checked over 24 hours a lea. I've had mixed experiences at alamo service in the past, but after this recent event I won't return there again. More
by Nurse
Employees Worked With
Scott
June 26, 2017
Premier Service -- as usual I was running way behind on my recommended maintenance, but I got regular reminders until I finally got in there. I also needed a state inspection. I was running way behind on my recommended maintenance, but I got regular reminders until I finally got in there. I also needed a state inspection. I decided to wait for them to do the work, so I settled in with a good cup of coffee and a book. I didn't even get to finish a chapter! The regular required maintenance was done, the inspection completed, and the paperwork ready for checkout in just a little over an hour. The dealership allows you to pay the manager instead of going to a cashier...much more convenient. I've purchased three vehicles from Alamo and all were maintained by them. All of them went over 100K-150K, and were still going strong when they were sold. More
by laineyh
Employees Worked With
Gordon Blocker
June 09, 2017
Customer focused! No matter what the problem, Alamo Toyota employees will try to resolve it. I have always been treated with courtesy and given the attention necessar No matter what the problem, Alamo Toyota employees will try to resolve it. I have always been treated with courtesy and given the attention necessary. From the salesmen (Oscar Oriz) to the service personnel (Albert Martinez), customers come first! More
by Long-time Toyota owner
Employees Worked With
Albert Martinez
March 04, 2017
Alamo Toyota on 281 Wasted 2 trips to that dealership and 2.5 hours of wait time to be told that they had the wrong part to install! No apologies for the time I wasted... Wasted 2 trips to that dealership and 2.5 hours of wait time to be told that they had the wrong part to install! No apologies for the time I wasted... no attempt at taking responsibility and making it right... 0 recognition of a major flaw in their processes that could be easily remediated to prevent this from happening in the future. With manager like him, service will never improved! Specifics - Ordered and pre paid ($250) an update for my navigation system in December. Toyota received it 5 weeks later. I stopped by on a Saturday to have it installed and was told that the "Toyota system" required for install was down, not only there but all dealerships in town (????!!!).... they would call me to setup an appointment when system back up. The followin week, I received a postcard stating to pick it up or it would be returned. I called them right away, sharing that I had been there... they said that they did not understand the "all systems down" excuse and would have my service guy follow-up with me to setup an appointment. Nobody ever called... on Friday March 3, I took my morning off work to get this done. Was there before 9am... was told it was a 1 hour install... by 11:20, was told that they had the wrong update (whether wrong part was ordered or shipped I do not know). 2.5 hours totally wasted... Asked to speak to Service Manager who told me something like "with the thousands of parts ordered, mistakes happened". More
by Unhappycamper
Employees Worked With
Bryan Duncan and Service Manager
November 14, 2016
Fire Chris Fagan My Service Adviser was the Assisant Service Manager and he was condescending every time I talked. He would repeat it back to me as if he was a cop. Ve My Service Adviser was the Assisant Service Manager and he was condescending every time I talked. He would repeat it back to me as if he was a cop. Very rude. Also they have Bogus Fees. $1.50 Freight Fee (nothing was shipped) Miscellaneous Shop Fee $16.20! More
by Chris123abc
Employees Worked With
Chris Fagan
October 07, 2016
1 hr 50 min to get an oil change 1 hr 50 min for an oil change and for them to tell me they need to order parts on a recall. I made the apt over a week before and the parts should ha 1 hr 50 min for an oil change and for them to tell me they need to order parts on a recall. I made the apt over a week before and the parts should have been there. Their excuse: they need to inspect the car first to see if it needs the repair. These are cheap plastic inserts for the seat belts. They should have them in stock and if not, should have ordered them when I made the appt. This has been my experience time and again with this dealership. Sadly, the closet dealerships are twice as far away, so like a fool, I keep going back. More
by 3156733480
Employees Worked With
Bryan
October 04, 2016
Never again Roger the service rep was to busy playing on his phone to even look up and say I will be right with you. Service you would expect in Laredo, TX. Whe Roger the service rep was to busy playing on his phone to even look up and say I will be right with you. Service you would expect in Laredo, TX. When you put a bunch of un healthy looking sad humans in charge of a service department this is what you would expect. Sad thing is there is one white guy who is cool and tries hard to do the right thing. But with slugs like Roger forget it that place is a lost cause. I would take my car to Wal-Mart before taking it back to Alamo Toyota. Thanks Roger for showing me how lazy of a shit bag you are! You would be shit canned at my business! More
by Titon
Employees Worked With
Roger in the Service Department
July 08, 2016
Lost my business today I will never do business there again. Worst service ever from a Toyota company. Part broke on new vehicle and it was implied that I broke it and sho I will never do business there again. Worst service ever from a Toyota company. Part broke on new vehicle and it was implied that I broke it and should pay for it. Vehicle is less than 2 months old, and dealership will not even try to fix the problem. More
by Cavender customer
Employees Worked With
Manager
