Shottenkirk Toyota San Antonio - Service Center

Came in today at 1:30 and did not leave until five. The service department said it would take one and a half to two hours. They were not apologetic. All I needed was to have new tires put on and get them a service department said it would take one and a half to two hours. They were not apologetic. All I needed was to have new tires put on and get them aligned. I had to order the tires and prepay for them upfront. I will not be recommending this dealership nor will I be returning. More

First experience: scheduled service online, arrived 15-20 min early and they made me wait for the guy who was apparently assigned to my car to come back for lunch (no... not the guy who worked on it - 15-20 min early and they made me wait for the guy who was apparently assigned to my car to come back for lunch (no... not the guy who worked on it - must be like a supervisor or whatever). That would have been mildly irritating, but HE RETURNED 15-20 AFTER the time of my scheduled appt. When appt was done, he was more concerned that I would give him a good rating with Toyota's followup system than anything else. Ok, going to give the benefit of the doubt and assume it was just an isolated thing and me being too picky. This time: Tried to log on to schedule service and it won't let me, even though I am pretty certain of my log on info (have it written down) and have used online scheduling before. used the forgot tabs - system saying my email isn't registered. Ok... so I call the number listed on the website for the service department. Call answered - didn't say service depart, so I ask for that depart, transferred - call answered, sounds like a general receptionist, so I again ask for service - transferred and I get a voice mail box. Really? shouldn't be this hard to schedule service. Time to try another toyota dealership. More

Terrible service department. This is the second time I have been there for service. Both expereinces were terrible. I will never go to this dealership again have been there for service. Both expereinces were terrible. I will never go to this dealership again More

I brought my new Tacoma in because the USB port was inoperable. The man, Mr. Phillips told me it would take about an hour. After waiting 3 hours, Mr. Phillips came and told me the radio was bad and h inoperable. The man, Mr. Phillips told me it would take about an hour. After waiting 3 hours, Mr. Phillips came and told me the radio was bad and he would need to order one. When he called me and told me the radio had arrived, I brought the truck back to service. After about an hour, he told me the radio and the USB port was ok and I had a short. So I waited a couple of hours longer. The tech who worked on my truck, should have found the short first off and I wouldn't have had to wait the hours and then made 2 trips from my house in McQueeney. The sales people, Karlton and AJ were very knowledgeable and made the original transaction pleasurable. But the service department needs better customer service. I don't think I'll be using your service department as I will be going to the San Marcos store, hopefully their service department is better. George Stangl More

Absolutely ridiculous! We have been loyal Toyota owners since 1996. Never been this discussed by a Toyota dealership! We took our vehicle in for service last weekend 3/3 and was told it would be about a since 1996. Never been this discussed by a Toyota dealership! We took our vehicle in for service last weekend 3/3 and was told it would be about a 2 hour wait, understanding the fact that we didn't have an appt that seemed alittle unreasonable because there was only two cars infront of us but we couldnt see if the garage bays were full. The service guy who seemed like he wasn't sure what to do next assured us that we should make an appointment because those with appointments are seen by appointment time Walkins are taken as they can (which actually makes sence) however when we arrived at our 8 o'clock appointment today 3/10 there were 12 cars infront of us, no problem I thought because appointments get seen first (RIGHT)? WRONG!! Because as it turns out everybody was being checked in with 8 o'clock appointments! Asking to speak to the manager or supervisor to find out what the real protocol is we were informed he was on vacation and wouldn't return for a week. So I asked to speak to the manager or supervisor incharge to be only told there wasnt anyone one incharge. Thank god I didn't have leadership like that in Afghanistan or we would never have made it back! Morale of the story is if you have appointments have a damn appointment only bay. My fault for not staying with Cavender, won't make that mistake again!!!! More

See previous post. Ten days later: I return to be told See previous post. Ten days later: I return to be told that Alamo Toyota is not responsible to inform me of dangerous parts that have been recalled See previous post. Ten days later: I return to be told that Alamo Toyota is not responsible to inform me of dangerous parts that have been recalled on most of the models on which it was installed. I pay $3135 to repair damage that could have been prevented with a new $100 part. As I leave my left rear wheel is thumping. One spot is completely bald. The tire is trashed. Mr. Newman claims no responsibility for this damage even though it occurred on their lot. No responsibility! That sums it up. I no longer expect the management of this dealership to accept the responsibility to wipe their own A.... STAY FAR, FAR ,FAR AWAY FROM ALAMO TOYOTA!!!!!!!!!!!! More