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Smith Motor Sales of Haverhill Inc

Haverhill, MA

Overview
Employees
Reviews
Vehicles
4.9
2,171 Reviews
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420 River St

Haverhill, MA

01832

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Showing 2,171 reviews

November 17, 2021

Prompt and thorough service with a limited wait time. Able to mindfully schedule at my convenience. More

by DDINEEN1964
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2021 -

Smith Motor Sales of Haverhill Inc responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Smith Motor Sales of Haverhill Inc.

November 17, 2021

Always friendly and do extra ordinary work. Never a run around to the point and fair More

by WWINSHIP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Tedeschi, Dave Penny
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Nov 17, 2021 -

Smith Motor Sales of Haverhill Inc responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Smith Motor Sales of Haverhill Inc. Please don't hesitate to reach out if you need anything else.

November 17, 2021

I bought my lease & they never changed the oil in the car after they said they would and know they can’t do it without charging me for something that was originally in our deal. I’m very disappointed with th More

by BDDCORP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Loren Goldstein
1.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Waugh
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Dec 01, 2021 -

Smith Motor Sales of Haverhill Inc responded

BDDCORP, As a courtesy making $0 dollars to assist in the purchase of your leased vehicle ,and after the records of your rudeness to service and roadside assistance in the past, with notations of that and our service managers saying "no longer welcome for service here". Against a better judgement, Loren and Roger tried to help. After ordering two cars in the past then going to Burlington without any notice of not needing said ordered vehicles. And proof and documentation in emails and contracts of your Service maintenance contract being expired. You still decide to act as we are in the wrong. You are no longer welcome here at Smith Motors for your rude and arrogant behavior towards our employees. Please do not return.

November 17, 2021

Extremely pleasant and easy to work with and fast. Would definitely recommend sales & service at Smith! More

by KBRUCATO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Waugh, Craig Tedeschi
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Nov 18, 2021 -

Smith Motor Sales of Haverhill Inc responded

Thank you for the kind words for our service department! Craig and our team look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

November 16, 2021

Craig Tedeschi is a knowledgeable,helpful,professional....a true asset to Smith Motors of Haverhill! Pleasure dealing with this company and their employees like Craig! More

by DOCSAM
Recommend Dealer
Yes
Employees Worked With
Craig Tedeschi
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Nov 17, 2021 -

Smith Motor Sales of Haverhill Inc responded

It's great to hear that Craig and our team delivered such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Smith Motor Sales of Haverhill Inc!

November 14, 2021

Courteous and professional. David provided excellent service and informed as repairs required longer to fix and car remained in service over weekend More

by Robert LUCIANO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Penny
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Nov 14, 2021 -

Smith Motor Sales of Haverhill Inc responded

Robert, Thank you for taking the time to share your feedback with us. David and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Nov 14, 2021 -

Robert LUCIANO responded

His name is Dave and yes please convey my appreciation for the great service and experience. I forgot to add that he showed more great service and patience when he took time after 5 PM to help my wife synch her cell phone to our car. It was truly appreciated!

November 13, 2021

I had only used the service department till now. The service department is excellent and the sales department proved equally professional and friendly. More

by JOYCEHURD
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Wambolt
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Nov 14, 2021 -

Smith Motor Sales of Haverhill Inc responded

Joyce, We are very happy to have provided you with such a positive experience working with Marc! We sincerely value your business and look forward to your next visit.

November 13, 2021

Always professional and friendly service and great dealership overall. I would highly recommend this dealership More

by CHUCKWALKER28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2021 -

Smith Motor Sales of Haverhill Inc responded

Chuck, We appreciate your business and our team looks forward to serving you again soon!

November 10, 2021

I came in for the special to get my map updated and none of the new highway exit numbers have been accounted for. Waste of time and money. More

by DAVE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2021 -

Smith Motor Sales of Haverhill Inc responded

We're sorry to hear that we didn't meet your expectations, Dave, and apologize for the inconvenience. If if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

November 09, 2021

Technically competent, work gets done right, sensitive to customer needs, explain work and issues well. Sometimes feels expensive but at least you leave with confidence. More

by CATSPM2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Tedeschi, Dave Penny
Report | Print
Nov 09, 2021 -

Smith Motor Sales of Haverhill Inc responded

Thank you for your business and this review. We're happy to hear Dave, Craig and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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