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Smith Motor Sales of Haverhill Inc

Haverhill, MA

4.9
2,167 Reviews
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420 River St

Haverhill, MA

01832

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Showing 2,167 reviews

June 03, 2021

Upon entering the service department I was promptly and professionally greeted. Information was taken and I was informed what to expect and as promised service was performed accordingly and in the promise More

by PDISCO1514
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Recon department employee that cleaned my car
Jun 03, 2021 -

Smith Motor Sales of Haverhill Inc responded

Thank you for taking the time to leave us a five-star review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Smith Motor Sales of Haverhill Inc.

June 02, 2021

Excellent service , friendly environment, and too customer service. I will definitely recommend to other family members and friends. Thank you for your dedication and commitment. More

by LYNBRIDGE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2021 -

Smith Motor Sales of Haverhill Inc responded

Thank you for taking the time to share your thoughts on working with our team, Lyn. We're glad to hear we delivered such a great experience! Thank you for helping to spread the word about us.

June 02, 2021

Overall Service was great. Scheduling was flexible, nice waiting area ,They forgot to put water on the wipers and they said that they vacuumed inside the car but didn’t seemed like it. More

by Kreka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2021 -

Smith Motor Sales of Haverhill Inc responded

Kreka, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience and apologize for missing a few of the services you have come to expect . We will share your comments with our team, and we look forward to working with you again

June 02, 2021

Clean, timely, good communication, called to keep me apprised of status regularly. Friendly. Flexible about not picking car up right away. Helpful with service bulletins and computer updates. More

by Donnie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Penny
Jun 02, 2021 -

Smith Motor Sales of Haverhill Inc responded

Donnie, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Smith Motor Sales of Haverhill Inc!

June 01, 2021

wonderful experience! thanks for the exceptional service. This is my second purchase with Randy Wheeler and he is wonderful!! Thank you so much for everything More

by kdove924
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Loren Goldstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Wheeler
Jun 02, 2021 -

Smith Motor Sales of Haverhill Inc responded

It's great to hear that Randy was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Smith Motor Sales of Haverhill Inc!

May 31, 2021

Great experience, the service people we’re friendly and very helpful. Nick was great very helpful answered all my questions! He Told me if I needed any more help to stop by. I thought that was great. More

by CT-WMK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2021 -

Smith Motor Sales of Haverhill Inc responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Nick, and we look forward to working with you again.

May 29, 2021

Craig in service is the best! He's always informed, checks back, calls with updates - I've been using this dealership for service on my 5 Mercedes for about 10 years - Craig always goes above and beyon More

by LUCIBRAUN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Tedeschi
May 31, 2021 -

Smith Motor Sales of Haverhill Inc responded

Thank you, we appreciate your business and Craig and our team look forward to serving you again soon!

May 27, 2021

Simply the best! Make it super easy to get a deal done and leave same day with the car! Won’t go anywhere else! Ben and his staff go above and beyond to make sure you leave happy! More

by SCAP14
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Coppola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brockton Payette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Loren Goldstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2021 -

Smith Motor Sales of Haverhill Inc responded

Thank you for taking the time to share your thoughts on working with Ben and our team. We're glad to hear we delivered such a great experience! Congratulations on your new vehicle!

May 27, 2021

Smith has the best customer service. They are always extremely knowledgeable and helpful with questions. When servicing my car, they always quick and my car comes back cleaner than when it went it! More

by Jackie Flores
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Coppola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Tedeschi
May 28, 2021 -

Smith Motor Sales of Haverhill Inc responded

Jackie, thank you for choosing Smith Motor Sales of Haverhill Inc, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

May 26, 2021

Always very accommodating and quick service with great attention. Very different from other dealerships for service. Service techs respect the vehicles and the customer concerns More

by ROBERT.NICOLORO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Penny
May 26, 2021 -

Smith Motor Sales of Haverhill Inc responded

Thank you for sharing your thoughts about your experience with Smith Motor Sales of Haverhill Inc. We appreciate your business and hope to see you again soon!

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