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Smith Motor Sales of Haverhill Inc

Haverhill, MA

4.9
2,167 Reviews
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420 River St

Haverhill, MA

01832

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Showing 2,167 reviews

April 09, 2021

Great sales staff. Excellent service department. Truly a great car buying experience. Brockton Payette was a wonderful salesperson. Will return for service and when it’s time for another Mercedes. More

by OVBURKHART
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brockton Payette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Loren Goldstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Waugh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2021 -

Smith Motor Sales of Haverhill Inc responded

Thank you so much for choosing Smith Motor Sales of Haverhill Inc! Congrats on your new purchase, and let us know if we can be of any more assistance!

April 08, 2021

Simply the best service and customer care they were friendly and courteous. Went above and beyond.I would recommend them to my friends and family More

by PKITSOS54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Tedeschi
Apr 08, 2021 -

Smith Motor Sales of Haverhill Inc responded

Thank you for taking the time to share your feedback with us. Craig and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Jun 24, 2021 -

PKITSOS54 responded

Once again the service and the sales staff went above and beyond. Friendly relaxed atmosphere.

April 06, 2021

I have been coming to Smith for over 10 years and they are all more like a family than a dealership. Exceptional and professional service and sales! More

by PACKARD.AN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Harris, Craig Tedeschi, Dave Penny
Apr 06, 2021 -

Smith Motor Sales of Haverhill Inc responded

Thank you for choosing Smith Motor Sales of Haverhill Inc for the past decade. We appreciate your loyalty to us. Thank you for taking the time to leave us a five-star rating!

April 06, 2021

Great service very fast and the representative was awesome very knowledgeable and friendly . He knows what his doing and very professional and offered advise about the service he performed More

by Chichi
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Road side assistance
Apr 06, 2021 -

Smith Motor Sales of Haverhill Inc responded

Thank you for taking the time to leave us this fantastic, five-star review. We appreciate your business and hope to see you again soon!

April 02, 2021

First time customer, excellent overall experience. This dealership is small enough to truly get to know and accommodate each person which is why they have such loyal repeat customers. More

by LATM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brockton Payette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2021 -

Smith Motor Sales of Haverhill Inc responded

Thank you for your business and this review. We're happy to hear Brockton, Loren and Roger were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 02, 2021

Service team always goes above and beyond expectations ....David Penney and his entire team makes it easy to schedule and I am kept up to date More

by ED50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Loren Goldstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Tedeschi, Dave Penny
Apr 04, 2021 -

Smith Motor Sales of Haverhill Inc responded

Thanks for sharing your thoughts about your experience with Smith Motor Sales of Haverhill Inc. We appreciate your business and hope to see you again soon!

April 01, 2021

I am so impressed by the service I received. Randy Wheeler was extremely attentive, helpful and eager to reply to all my emails immediately. This is the first time I enjoy purchasing a vehicle. I cann More

by VVENO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Loren Goldstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Wheeler, Craig Tedeschi
Apr 01, 2021 -

Smith Motor Sales of Haverhill Inc responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Randy and our team, and we look forward to working with you again. Congratulations on your new vehicle!

April 01, 2021

Excellent and knowledgeable service as always. I had some serious problems with my vehicle that were not obvious to me. The service crew most likely saved my life with their professional analysis and re More

by MELLIE123
Customer Service
Recommend Dealer
Yes
Employees Worked With
Loren Goldstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Chadder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wes Reed, Craig Tedeschi, Dave Penny
Apr 02, 2021 -

Smith Motor Sales of Haverhill Inc responded

Mellie, Thank you for your very kind service experience review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Smith Motor Sales of Haverhill Inc.

March 31, 2021

Excellent service and customer care. We had a great purchase experience with Brock. We have purchased many cars with Smith and will continue to do so. This is a low pressure, family owned business. More

by Georgia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brockton Payette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Loren Goldstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2021 -

Smith Motor Sales of Haverhill Inc responded

Thank you, Georgia, for your feedback on your recent visit to Smith Motor Sales of Haverhill Inc. We're glad to hear that Brock and our team were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

March 30, 2021

Friendly from the get go. When you call you are greeted like a person. Any concerns are always answered by a knowledgeable person. Appointments are never hard to get. I didn’t buy any of my cars there but More

by JFEENAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Tedeschi
Mar 30, 2021 -

Smith Motor Sales of Haverhill Inc responded

Thank you for the kind words for Nick and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

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