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Smith Motor Sales of Haverhill Inc

Haverhill, MA

4.9
2,166 Reviews
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420 River St

Haverhill, MA

01832

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Showing 2,166 reviews

January 13, 2021

They asked me to drop of the car in the morning and have it ready by 12pm it wasn’t ready by 5pm after the close and without cleaning I had to wait 10 minutes for the guy to do half vacuuming, and it isn’t More

by JOUMANTI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nicholas Klinger
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Penny
Jan 30, 2021 -

Smith Motor Sales of Haverhill Inc responded

Hello, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to management directly. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We’re sorry that we didn’t meet that goal in this case and we’d love the opportunity to get more details to see if we can turn this situation around for you.

January 13, 2021

Excellent job. Dave was very accommodating and professional. Work was done on time and good. I will be back for future service needs. Thank you More

by GTITTERINGTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Penny
Jan 14, 2021 -

Smith Motor Sales of Haverhill Inc responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Dave met your expectations. Thank you again for choosing Smith Motor Sales of Haverhill Inc, we look forward to having you as one of our valued customers for many more years to come!

January 12, 2021

Nick in Haverhill was very professional, courteous and helpful also very patient ! A very Nice employee to deal with people i would deal with him again More

by Patricia Burke
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2021 -

Smith Motor Sales of Haverhill Inc responded

It's great to hear that Nick was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Smith Motor Sales of Haverhill Inc, Patricia!

January 12, 2021

Excellent service, and good communication about how the service was progressing. Car was returned in great shape and sparkling clean. I would recommend Smith to all. More

by JAMES.THOMAS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2021 -

Smith Motor Sales of Haverhill Inc responded

Thank you for taking the time to share your thoughts on working with our team, James! We're glad to hear we delivered such a great experience!

January 10, 2021

Great service, I’m very pleased! Dave is always very friendly, helpful, and checks in with me to make sure all of my needs were met. More

by RUMORE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Penny
Jan 10, 2021 -

Smith Motor Sales of Haverhill Inc responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional service experience. We will share your comments with Dave and our team, and we look forward to working with you again.

January 08, 2021

Craig is always amazingly accommodating! He is professional, efficient, and an asset to any organization! I was running late this last time and he elected to stay snd wait for me even though the d More

by LEEREINHOLD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Tedeschi
Jan 08, 2021 -

Smith Motor Sales of Haverhill Inc responded

Thank you for taking the time to leave this wonderful feedback about Craig. We appreciate your business and our team looks forward to serving you again soon!

January 08, 2021

I cannot say enough good about this company and its people. Randy is my main man and his customer service is exemplary. I am COO of a Mortgage Lender and I know all about good and bad service. Wagne More

by crawan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Loren Goldstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Harris, Randy Wheeler
Jan 08, 2021 -

Smith Motor Sales of Haverhill Inc responded

Thank you! We appreciate your business. Your feedback on your recent experience working with Randy is just what we hope for all our customers. It is wonderful to hear comments like "his customer service is exemplary". Randy and our team look forward to helping you with any questions or future vehicle needs. Thank you for choosing Smith Motor Sales of Haverhill Inc.

January 06, 2021

Got me in for service on short notice. Greatly appreciated. Very customer centric. Will be bringing my other vehicles to this dealership now that I have relocated to this area. More

by DATWOOD0
Customer Service
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2021 -

Smith Motor Sales of Haverhill Inc responded

Thank you for choosing Smith Motor Sales of Haverhill Inc, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 06, 2021

Great sales effort and support in the closing and delivery process. Highly recommend Smith Motors, Brock, Loren and Jennifer. Nice facility and service area. Thank you for the quality. More

by KENNETH_DAMATO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brockton Payette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Loren Goldstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer
Jan 06, 2021 -

Smith Motor Sales of Haverhill Inc responded

Here at Smith Motor Sales of Haverhill Inc, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear, Kenneth, you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

January 04, 2021

I am very satisfied with the service and attention I received at Smith Motos Haverhill. The personnel is very profesional and friendly. My purchase process was made easy. More

by katherine13_125
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brockton Payette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Loren Goldstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2021 -

Smith Motor Sales of Haverhill Inc responded

Katherine, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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