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Smith Motor Sales of Haverhill Inc

Haverhill, MA

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Employees
Reviews
Vehicles
4.9
2,163 Reviews
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420 River St

Haverhill, MA

01832

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Showing 2,163 reviews

April 10, 2020

Service is top notch. I was in and out within minutes upon drop off and pick up. They had a loaner waiting for me and when I picked my car up it was washed and vacuumed out. They make it easy going to de More

by SERA.MANZI
Recommend Dealer
Yes
Employees Worked With
Ben Coppola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2020 -

Smith Motor Sales of Haverhill Inc responded

Sera, Thanks for sharing your thoughts about your experience with Smith Motor Sales of Haverhill Inc. We appreciate your business and hope to see you again soon!

April 10, 2020

Completed the work quickly and efficiently. It was very well handled with minimum contact under the current situation. First time I had service done here. More

by EMACHAIEK
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Tedeschi
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Apr 10, 2020 -

Smith Motor Sales of Haverhill Inc responded

Thank you for choosing Smith Motor Sales of Haverhill Inc, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

April 08, 2020

I had a wonderful experience with Service Dept. When some other MB dealer shut down their Service Dept. Would recommend Smith to other MB owner More

by VWOO
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Tedeschi, Dave Penny
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Apr 09, 2020 -

Smith Motor Sales of Haverhill Inc responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 31, 2020

Love Smith Motors! They are wonderful from Sales to Service! Staff is incredible! Highly recommend this Mercedes Benz dealership! Only place that I will go! More

by Forevermeg22
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 31, 2020 -

Smith Motor Sales of Haverhill Inc responded

Thank you so much for your wonderful review and recommendation! We are so glad that we had the opportunity to work with you, and we are thrilled that you have had consistently excellent service here at Smith Motor Sales of Haverhill Inc. Please don't hesitate to reach out if you need anything else!

March 31, 2020

From the secretary, to Nick in service, to Karl the mechanic - I could not be happier AND impressed by the way I am treated when I come into Smith Motors! Old fashioned and respectable customer service More

by fyremann08
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karl Nigl
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Mar 31, 2020 -

Smith Motor Sales of Haverhill Inc responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and please don't hesitate to let us know if we can be of further assistance.

March 27, 2020

This is my first Mercedes-Benz that I ever purchased. I’m very happy with it, looks pretty much brand new, only a couple minor imperfections that are being taking care of. Everyone is very nice, especi More

by joannav78
Recommend Dealer
Yes
Employees Worked With
Ben Coppola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brockton Payette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Loren Goldstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Waugh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 29, 2020 -

Smith Motor Sales of Haverhill Inc responded

Thank you so much for taking the time to share your feedback with us, Joanna. We are delighted to learn about your positive experience with Brockton and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

March 27, 2020

They met all the requirements needed for my service on my Mercedes Benz and they have a quality staff of people that work there I couldn't be more satisfied More

by DOCTORPLUMBER.HVAC
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Tedeschi, Dave Penny
Report | Print
Mar 29, 2020 -

Smith Motor Sales of Haverhill Inc responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Smith Motor Sales of Haverhill Inc.

March 25, 2020

Marvelous Every single person I dealt with is a true professional. It is an outstanding team from every angle. The truly provide world class service in every si More

by NAJI.WAKIM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Coppola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Loren Goldstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Chadder
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2020 -

Smith Motor Sales of Haverhill Inc responded

Hello Naji, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 20, 2020

For the amount they charge for the repairs and maintenances, i think the customer service is not good. The dealer not call you when them finish the work. More

by B.
Recommend Dealer
No
Employees Worked With
Nicholas Klinger
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2020 -

Smith Motor Sales of Haverhill Inc responded

We are very sorry to hear that you were not satisfied with the service here at Smith Motor Sales. If you wouldn't mind reaching out to us directly, we would like to learn more and see what we can do to turn it around for you.

March 19, 2020

Service was exceptional. It was easy to make the appt, I was greeted warmly, and the repair was completed quickly. Thank you to Nick. I will be back. More

by Barbara
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 20, 2020 -

Smith Motor Sales of Haverhill Inc responded

It has been a pleasure serving you, Barbara. Quality customer service is always our number one priority, and we're happy to hear that Nick and the rest of our team met your expectations. Thank you again for choosing Smith Motor Sales of Haverhill Inc, we look forward to having you as one of our valued customers for many more years to come!

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