Smith Motor Sales of Haverhill Inc

Very good Owen, the service man/mechanic, was excellent! He went out of his way to make sure that he fixed my glove compartment. He checked other vehicles an Owen, the service man/mechanic, was excellent! He went out of his way to make sure that he fixed my glove compartment. He checked other vehicles and realized there was a problem with mine and corrected it. I love that dedication! Great job Owen! 😊 More

First service Service was very easy to schedule. Car was cleaned on completion. I opted not to get a loaner and service took about an hour and half. Kind of long, Service was very easy to schedule. Car was cleaned on completion. I opted not to get a loaner and service took about an hour and half. Kind of long, but seems to have been done well. Next time I'll just take a loaner. More

Love their service department! We have purchased and have serviced at Smith Motors since 1982. They're very professional, personable and have the highest integrity. Wes Reed, th We have purchased and have serviced at Smith Motors since 1982. They're very professional, personable and have the highest integrity. Wes Reed, the service manager is the best! More

Experience buying a vehicle. Saw a used GLC 300 on car guru that I wanted to test drive. Randy Wheeler greeted us and was very pleasant to deal with. Test drove the car and loved Saw a used GLC 300 on car guru that I wanted to test drive. Randy Wheeler greeted us and was very pleasant to deal with. Test drove the car and loved it. Received a good deal with my trade and drove home in my new car 2 days later. Painless and happy customer! More

Simple light change I service my car at Smith Motor frequently and almost every time I leave the shop, I say to myself "why did I pay so much". My last service, I went i I service my car at Smith Motor frequently and almost every time I leave the shop, I say to myself "why did I pay so much". My last service, I went in for a simple front left headlight bulb change. I asked not to wash my car since I knew I was pressed for time. It took less than 10 minutes to get my car back (that was the good part), but I was charge almost $50. I paid $40 for 10 minutes or less of labor. Might seem minor, but this is prime example of the cost of service at Smith motors. That $240/hour! More

Great team ,of sales, finance and service. 10 cars from Smith Motors and hope there will be more. Started with a 240D that was scary slow and now a E550 Cab that is scary fast. 10 cars from Smith Motors and hope there will be more. Started with a 240D that was scary slow and now a E550 Cab that is scary fast. More

Could not be happier with a dealership Smith Motors worked very closely with me to decide upon the perfect vehicle for my family and helped walk me through every step of the process. They m Smith Motors worked very closely with me to decide upon the perfect vehicle for my family and helped walk me through every step of the process. They made buying a vehicle enjoyable. They are extremely knowledgeable in all areas of Mercedes and truly gave me the time and attention I needed to make such an important decision. We ended up with a 2017 GLS450 and we genuinely could not be happier. Thank you so much to Roger, Brockton, Loren, and your team! More

Top Notch Our family has been a Smith Motors customer for over 40 years. The personal attention, thoughtful guidance about the "right vehicle" for our senior ci Our family has been a Smith Motors customer for over 40 years. The personal attention, thoughtful guidance about the "right vehicle" for our senior citizen driver and home delivery, with all the details taken care of makes for a 100% satisfactory process. Trust-worthy and personable. We wouldn't buy or service anywhere else. More

First Class The purchase of our E300 was a pleasurable experience. Over the years we've become comfortable and confident with the staff at Smith Motors. Everyone The purchase of our E300 was a pleasurable experience. Over the years we've become comfortable and confident with the staff at Smith Motors. Everyone from the top down is professional, courteous and knowledgeable and willing to do what's necessary to satisfy our needs. We've worked with Ben Coppola, Randy Wheeler and Wes Reed over the years and would recommend them without hesitation. More

Longgggg wait for an oil change! Dropped off car at 9:30. Got a loaner. Came back at 3:30 and still waited 45 min. Initially I was told I could wait as the oil change should only take Dropped off car at 9:30. Got a loaner. Came back at 3:30 and still waited 45 min. Initially I was told I could wait as the oil change should only take 45 min.(girl that answers the service dept. phone)Service people were busy as they were selling a lot of cars? I was told my paperwork would be mailed to me? No time to get it. Still waiting for it.... It’s hard to answer some of the questions because I’m not sure what was done.. More