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Smith Motor Sales of Haverhill Inc

Haverhill, MA

Overview
Employees
Reviews
Vehicles
4.9
2,162 Reviews
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420 River St

Haverhill, MA

01832

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Showing 2,162 reviews

October 31, 2023

Charged for washer fluid. Tank has a hole. Should have been checked before topping off. Mechanic should know that. More

by STEVENOBSHARSKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nicholas Klinger
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2023 -

Smith Motor Sales of Haverhill Inc responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

October 27, 2023

Craig and Joe were fantastic and very helpful while solving a complicated issue with my car. Excellent customer service and got my car back on the road! More

by haerlacher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe at the service desk, Craig Tedeschi
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Oct 30, 2023 -

Smith Motor Sales of Haverhill Inc responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Craig and Joe delivered such a great experience!

October 26, 2023

From the time we arrived Brockton was with me every step of the way. After several test drives he drove up with a C Class , the MB I was looking for. Loren was awesome great customer service with a built in More

by LOUISE.MCHUGH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brockton Payette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Loren Goldstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 27, 2023 -

Smith Motor Sales of Haverhill Inc responded

Louise, It's great to hear that Loren was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Smith Motor Sales of Haverhill Inc!

October 26, 2023

Craig is a true asset to Smith, he walked me thru every procedure required when dealing with the insurance company. Car was perfect when I got it back. Thanks Craig ! More

by Chris Baker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Tedeschi
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Oct 27, 2023 -

Smith Motor Sales of Haverhill Inc responded

Chris, Thank you! Craig and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Smith Motor Sales of Haverhill Inc.

October 26, 2023

Excellent service! We appreciated the loan of a vehicle while ours was being serviced. Thank you More

by LARDITO
Recommend Dealer
Yes
Employees Worked With
Craig Tedeschi, Craig Tedeschi
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Oct 27, 2023 -

Smith Motor Sales of Haverhill Inc responded

Thank you for taking the time to share your feedback with us. Craig and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 26, 2023

Easiest dealership to work with. They make everything very easy. Would recommend them to anyone that owns a Mercedes More

by Prusso4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 27, 2023 -

Smith Motor Sales of Haverhill Inc responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Nicholas met your expectations. Thank you for choosing Smith Motor Sales of Haverhill Inc., we look forward to having you as a valued customer for many years to come!

October 26, 2023

Service was done well and quickly but I was not told the dealership was closing for a wake and funeral so I drove all the way to Haverhill for nothing. A phone call or text would have been appreciated. More

by F D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 27, 2023 -

Smith Motor Sales of Haverhill Inc responded

Thanks for sharing your thoughts about your experience with Smith Motor Sales of Haverhill Inc. Nicholas and our team appreciate your business and hope to see you again soon!

October 25, 2023

Craig is so easy to work with and gets things done as promised. He makes the whole process of maintaining and fixing my car so incredibly easy. Highly recommend! More

by GretchenGrosky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Tedeschi
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Oct 25, 2023 -

Smith Motor Sales of Haverhill Inc responded

Gretchen, It's great to hear that Craig was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Smith Motor Sales of Haverhill Inc!

October 25, 2023

The service department at Smith Motors is absolutely top rate! The reason I drive a Mercedes is because of Smith Motors and your commitment to a good customer service. More

by alan31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Coppola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brockton Payette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Loren Goldstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Waugh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Tedeschi
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Oct 26, 2023 -

Smith Motor Sales of Haverhill Inc responded

Alan, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Smith Motor Sales of Haverhill Inc, we look forward to having you as a valued customer for many years to come!

October 22, 2023

Prompt service with reasonable prices compared to other dealers. The people are friendly and knowledgeable. More

by jhawkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Tedeschi, Dave Penny
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Oct 22, 2023 -

Smith Motor Sales of Haverhill Inc responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Smith Motor Sales of Haverhill Inc!

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