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Smith Motor Sales of Haverhill Inc

Haverhill, MA

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Employees
Reviews
Vehicles
4.9
2,162 Reviews
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420 River St

Haverhill, MA

01832

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Showing 2,162 reviews

October 22, 2023

Nick was on it from start to finish, very professional, efficient and thorough. All The entire service team here were busy and handling the customers in a friendly and professional manner. Place is run wel More

by Steven Britton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Tedeschi
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Oct 23, 2023 -

Smith Motor Sales of Haverhill Inc responded

Steven, Thank you for choosing Smith Motor Sales of Haverhill Inc. Your feedback and rating mean a lot to us. We're glad Nick was able to help, and we hope to see you again!

October 20, 2023

Craig T is a very pleasant and professional person who helps me replacing a Mercedes windshield with window cameras. He did the job beautifully and now I am so grateful and pleased the car regained its au More

by ROBERTSHIH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Tedeschi, Dave Penny
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Oct 22, 2023 -

Smith Motor Sales of Haverhill Inc responded

We are very happy to hear that Craig provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 19, 2023

Craig is the reason I bring my car to Smith Motors for service. He is very professional, knowledgeable courteous and accommodating. Thank you Craig for all you do! More

by MBC300
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Tedeschi
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Oct 19, 2023 -

Smith Motor Sales of Haverhill Inc responded

Thanks for sharing about your experience with Smith Motor Sales of Haverhill Inc. We appreciate your business and hope to see you again soon!

October 19, 2023

Staff is always friendly and knowledgeable and makes buying a new car a great experience More

by DSIMARD2005
Recommend Dealer
Yes
Employees Worked With
Loren Goldstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Loren Goldstein
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Oct 19, 2023 -

DSIMARD2005 responded

Couldn't be happier with my car also

Oct 20, 2023 -

Smith Motor Sales of Haverhill Inc responded

Thanks for sharing your thoughts about your experience with Smith Motor Sales of Haverhill Inc. We appreciate your business and hope to see you again soon!

October 19, 2023

Car was not put completely back together and whoever parked it backed up on the curb! More

by ppeltonovich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt
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Oct 23, 2023 -

Smith Motor Sales of Haverhill Inc responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Oct 29, 2023 -

ppeltonovich responded

With the replacement of my starter button on 10/09/2023, and today is 10/29/3023 my key fob battery is saying battery needs to be replaced! You would think since they recoded the key they would throw in a new battery! But they did not. Just don’t feel they were professional plus the fact that they will not take a personal check but will accept cash or a credit card is beyond me.

October 19, 2023

They are very welcoming and professional. They did my car service well well.Good job. More

by MARYK_76S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Tedeschi
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Oct 20, 2023 -

Smith Motor Sales of Haverhill Inc responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 18, 2023

Service was completed quicker than expected. Service advisor was super helpful explaining the work done and future work needed. Thank you! More

by GDEVENNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Johnson
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Oct 19, 2023 -

Smith Motor Sales of Haverhill Inc responded

Thanks for sharing about your experience with Smith Motor Sales of Haverhill Inc. We appreciate your business and hope to see you again soon!

October 18, 2023

Nick advised take me on the extent of the job 6 months prior, Wes Reed wrote the order and followed thru and Matt Johnson saw to it was done earlier then proposed. More

by SANDADUR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wes Reed took the order, Matt Johnson finished up. Good team work.
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Oct 19, 2023 -

Smith Motor Sales of Haverhill Inc responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Smith Motor Sales of Haverhill Inc.

October 17, 2023

Salesman was at very straightforward and helpful in the sale process. Will recommend him to anyone looking to buy a Mercedes. More

by RCRUMP1
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brockton Payette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2023 -

Smith Motor Sales of Haverhill Inc responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 17, 2023

Prompt and efficient service. Personable staff who explained everything clearly. Car was returned clean and serviced More

by DON.BOUCHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2023 -

Smith Motor Sales of Haverhill Inc responded

Thanks, Dan, for sharing about your experience with Smith Motor Sales of Haverhill Inc. We appreciate your business and hope to see you again soon!

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