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Smith Motor Sales of Haverhill Inc

Haverhill, MA

Overview
Employees
Reviews
Vehicles
4.9
2,166 Reviews
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420 River St

Haverhill, MA

01832

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Showing 2,166 reviews

November 13, 2022

Excellent service at smith motors. Everything seems good. Nice place to get a car. I would recommend them. More

by HRSCONSULTING
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roger Waugh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Harris
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Nov 14, 2022 -

Smith Motor Sales of Haverhill Inc responded

Thank you so much for choosing Smith Motor Sales of Haverhill Inc! Congrats on your new purchase, and let Matt and our team know if we can be of any more assistance!

November 13, 2022

Service is always well done, timely update of progress and any changes needed in planned repairs and staff is professional and courteous More

by Steve L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2022 -

Smith Motor Sales of Haverhill Inc responded

Steve, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

November 13, 2022

Nice folks easy to deal with everything went nice and smooth and the delivery of the vehicle made it nice for us. More

by Jdw2004
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brockton Payette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Loren Goldstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Waugh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2022 -

Smith Motor Sales of Haverhill Inc responded

Thank you for choosing Smith Motor Sales of Haverhill Inc. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 11, 2022

Bad service they took apart my shifter components apart and never bothered to even put it back together just left it a mess I had to figure out how to put it all back in. More

by Gus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nicholas Klinger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 16, 2022 -

Smith Motor Sales of Haverhill Inc responded

Thank you for bringing this to our attention. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

November 11, 2022

A little expensive. I think $530 is too much money for a battery. But very good service. More

by THORNE22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Tedeschi
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Nov 13, 2022 -

Smith Motor Sales of Haverhill Inc responded

Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Smith Motor Sales of Haverhill Inc!

November 11, 2022

It has been our pleasure to work with Ellen and John Smith. All people in service department have been nothing but cordial , efficient and professional. We can say the same for Loren Goldstein. More

by rvpollina
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Coppola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brockton Payette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Loren Goldstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Tedeschi, Dave Penny
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Nov 13, 2022 -

Smith Motor Sales of Haverhill Inc responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

November 09, 2022

Was disappointed that I had to return for a minor adjustment …. But the service staff and reps were very helpful and attentive and assisted in resolving problems that needed attention More

by llarosa-condon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Tedeschi
Report | Print
Nov 09, 2022 -

Smith Motor Sales of Haverhill Inc responded

Thank you for taking the time to leave us a review. We'll be sure to share your comments with our crew. We sincerely value your business and look forward to your next visit.

November 09, 2022

Craig was great! He always answered all my questions and took good care of me and when I had an issue with a check engine light he helped me take care of it and we we More

by ALEJO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Tedeschi
Report | Print
Nov 09, 2022 -

Smith Motor Sales of Haverhill Inc responded

Thank you for taking the time to leave us a five-star rating. It's great to hear that Craig was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Smith Motor Sales of Haverhill Inc!

November 07, 2022

The detail of my van was terrific. 7years old and it had that new car smell back. Awesome job⭐️⭐️⭐️ More

by regarnet39
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Craig Tedeschi
Report | Print
Nov 07, 2022 -

Smith Motor Sales of Haverhill Inc responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 05, 2022

Smith Mercedes service is the best. It’s through and fixes what needs to be fixed or serviced the first time in my experience. More

by bob Sedgwick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wes Reed
Report | Print
Nov 07, 2022 -

Smith Motor Sales of Haverhill Inc responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Bob, and we are thrilled that you found your experience with us here at Smith Motor Sales of Haverhill Inc to be a positive one. Please don't hesitate to reach out if you need anything else.

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