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Smith Motor Sales of Haverhill Inc - Service Center

Haverhill, MA

4.9
1,710 Reviews

1,710 Reviews of Smith Motor Sales of Haverhill Inc - Service Center

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June 24, 2024

Well organized and very professional. They were able to let me know what they are doing and when they will complete the job. More

by MARYK_76S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Penny
Jun 24, 2024 -

Smith Motor Sales of Haverhill Inc responded

Hi Mary: It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Smith Motor Sales of Haverhill Inc!

June 24, 2024

Good service. Appreciate not being overcharged for unnecessary service. Blown tite replaced. Expected needed 2 tires because of uneven ware but was told other t More

by Ronfenn09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2024 -

Smith Motor Sales of Haverhill Inc responded

Ron, Thank you for your business and this review. We're happy to hear Nicholas and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 20, 2024

Just the registration should have been returned to glove box. Otherwise every thing was very good More

by Ahmed123e
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Penny
Jun 21, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thanks for sharing about your experience with Smith Motor Sales of Haverhill Inc. We appreciate your business and hope to see you again soon!

June 18, 2024

Had a 7:30 appointment for oil change, took 2 hrs. Requested oil change and was told that is Service A...bill came to $345. More

by BETSY.MASSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nicholas Klinger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

June 17, 2024

Experience was 100% professional, courteous and expedient. Clearly met (high) expectations! Outstanding group of professionals. More

by STEVENDELGROSSO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thanks for sharing about your experience with Smith Motor Sales of Haverhill Inc. We appreciate your business and hope to see you again soon!

June 17, 2024

Appreciate the prompt service and quality work. Will continue to have Smith perform service in the future More

by DEFUSCO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 17, 2024

Very nice people always there to help in any way they can.give you appointment in a timely manner. More

by Stanley Widgren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you for choosing Smith Motor Sales of Haverhill Inc. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

June 14, 2024

I noticed I had a nail in my front driver side tire. Since I had a dentist appointment I changed cars. That afternoon I drove to Smith Motors as the tire had not gone flat. I had left a message in the More

by EVETSBLUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you for your business and this review. We're happy to hear that Joe and Steve were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 14, 2024

I received a quick and good service. Best of all I received a clean car! More

by JSANTIAGO210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Smith Motor Sales of Haverhill Inc responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Smith Motor Sales of Haverhill Inc, we look forward to having you as a valued customer for many years to come!

June 13, 2024

The staff here is awesome Quick service my new dealership from now on… thank you very much More

by Ana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill
Jun 14, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thanks, Ana, for sharing your thoughts about your experience with Smith Motor Sales of Haverhill Inc. We appreciate your business and hope to see you again soon!

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