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Smith Motor Sales of Haverhill Inc - Service Center

Haverhill, MA

4.9
1,793 Reviews
Call Service Center (978) 372-2552

1,793 Reviews of Smith Motor Sales of Haverhill Inc - Service Center

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November 25, 2021

Friendly welcoming, good communication Would highly recommend to family and friends. Satisfied with the service. More

by YOLANDIL83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Tedeschi, Dave Penny
Report | Print
Nov 26, 2021 -

Smith Motor Sales of Haverhill Inc responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 23, 2021

From the moment I walked in, the service was exceptional. Craig T. explained the problem, gave me an estimate and the work was performed to my satisfaction. While the car was in the shop Smith Motor provide More

by CHRISTA193
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Waugh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Tedeschi
Report | Print
Nov 23, 2021 -

Smith Motor Sales of Haverhill Inc responded

Thank you, Christa, we appreciate your business and our team looks forward to serving you again soon!

November 22, 2021

David is very friendly and followed up timely for my appointment He reviewed my appointment history and knew what I needed for servicing. More

by RPASCUA0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Penny
Report | Print
Nov 22, 2021 -

Smith Motor Sales of Haverhill Inc responded

Thank you for choosing Smith Motor Sales of Haverhill Inc, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 19, 2021

From the phone call to driving away it was a pleasant experience. The service was quick and they explained and showed me what was going on with my car. Definitely a great Dealership I will always use. More

by WESCSCOTT50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Penny
Report | Print
Nov 19, 2021 -

Smith Motor Sales of Haverhill Inc responded

Thanks for sharing your thoughts about your experience with Smith Motor Sales of Haverhill Inc. We appreciate your business and hope to see you again soon!

November 18, 2021

Was treated with respect and all matters dealt with accordingly, look forward to always going there to get my MB up to spec More

by SETTFREE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Tedeschi, Dave Penny
Report | Print
Nov 18, 2021 -

Smith Motor Sales of Haverhill Inc responded

Thank you for your business and this review. We're happy to hear Nicholas, Dave, Craig and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 18, 2021

The service is outstanding Wes makes it so easy and Is very accommodating to the customers needs. More

by Bardiparma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wes
Report | Print
November 17, 2021

They always take great care of me and car and are always prompt ,efficient and provide terrific customer service More

by TOM4041
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Tedeschi, Dave Penny
Report | Print
Nov 17, 2021 -

Smith Motor Sales of Haverhill Inc responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we always deliver a great experience! We appreciate your business, Tom! Please let us know if we can be of any further assistance.

November 17, 2021

Prompt and thorough service with a limited wait time. Able to mindfully schedule at my convenience. More

by DDINEEN1964
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 17, 2021 -

Smith Motor Sales of Haverhill Inc responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Smith Motor Sales of Haverhill Inc.

November 17, 2021

Always friendly and do extra ordinary work. Never a run around to the point and fair More

by WWINSHIP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Tedeschi, Dave Penny
Report | Print
Nov 17, 2021 -

Smith Motor Sales of Haverhill Inc responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Smith Motor Sales of Haverhill Inc. Please don't hesitate to reach out if you need anything else.

November 17, 2021

I bought my lease & they never changed the oil in the car after they said they would and know they can’t do it without charging me for something that was originally in our deal. I’m very disappointed with th More

by BDDCORP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Loren Goldstein
1.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Waugh
Report | Print
Dec 01, 2021 -

Smith Motor Sales of Haverhill Inc responded

BDDCORP, As a courtesy making $0 dollars to assist in the purchase of your leased vehicle ,and after the records of your rudeness to service and roadside assistance in the past, with notations of that and our service managers saying "no longer welcome for service here". Against a better judgement, Loren and Roger tried to help. After ordering two cars in the past then going to Burlington without any notice of not needing said ordered vehicles. And proof and documentation in emails and contracts of your Service maintenance contract being expired. You still decide to act as we are in the wrong. You are no longer welcome here at Smith Motors for your rude and arrogant behavior towards our employees. Please do not return.

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