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Smith Motor Sales of Haverhill Inc - Service Center

Haverhill, MA

4.9
1,793 Reviews

1,793 Reviews of Smith Motor Sales of Haverhill Inc - Service Center

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June 14, 2021

I am extremely impressed with the outstanding customer service I receive at every visit. The staff is friendly and super knowledgeable. I appreciate the speedy service. More

by ODANISHERNANDEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2021 -

Smith Motor Sales of Haverhill Inc responded

It's great to hear that Nicholas was able to help you out with your service visit. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Smith Motor Sales of Haverhill Inc!

June 12, 2021

Always excellent service. Have been a customer for 23 years. Always have my cars serviced at Smith Motors. Both sales and service are always helpful. More

by TOMEILEEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2021 -

Smith Motor Sales of Haverhill Inc responded

Thank you for taking the time to share your fantastic feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Thank you for your loyalty to us over the past 23 years.

June 11, 2021

I had a good experience with my service on June 9. The service was prompt & everything was taken care of in a friendly & professional way. More

by LAJ51T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2021 -

Smith Motor Sales of Haverhill Inc responded

Thank you for your kind feedback for our service team. We appreciate your business and look forward to serving you again soon!

June 10, 2021

This is my first time service visit with you guys. I m happy with my service particularly with Dave Penney. Dave is very professional with his work. My experience with Dave is very pleasant overall. More

by SANJAY PATEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Penny
Jun 10, 2021 -

Smith Motor Sales of Haverhill Inc responded

Thank you, Sanjay, for your business and this review. We're happy to hear that Dave and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 10, 2021

As usual great service. On our way to Bruins playoffs and the AC wasn’t working. Called you guys and Dave Penny took care of us. Had a loaner so we could get to the game. The problem was fixed and ewe pick More

by Pcfeenan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Penny
Jun 10, 2021 -

Smith Motor Sales of Haverhill Inc responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Smith Motor Sales of Haverhill Inc.

June 10, 2021

I went in for a recall airbag service and was out in under 2 hours. Everyone was friendly and professional. I will definitely return for future services. More

by GIRA.P.GUTIERREZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Penny
Jun 11, 2021 -

Smith Motor Sales of Haverhill Inc responded

Gira, Thanks for sharing your thoughts about your service experience with Smith Motor Sales of Haverhill Inc. We appreciate your business and hope to see you again soon!

June 10, 2021

David Penny is the service department was a pleasure to work with. Personable and professional. Work was completed in a timely manner and I was advised in detail as to what was being done More

by KCONWAY05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Penny
Jun 11, 2021 -

Smith Motor Sales of Haverhill Inc responded

Thank you for choosing Smith Motor Sales of Haverhill Inc, your feedback and rating mean a lot to us. We're glad Dave was able to help, and we hope to see you again!

June 07, 2021

Service was excellent Only reason not a five star, Service was excellent Only reason not a five star, loaner car not very clean, in and out side Dave Penny was excellent and friendly Kept me up to More

by F_LECCESE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Penny
Jun 08, 2021 -

Smith Motor Sales of Haverhill Inc responded

Thank you for the kind words for our service department! Dave and our team look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

June 06, 2021

A loaner car was not available at the time I needed my service completed.My CL 550 4 magic needed a front ear strut replacement. More

by WPERKINS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Penny
June 03, 2021

Dealer contacted me regarding a recall on my Mercedes. Very accommodating regarding time and date of repair. Was done very quickly and returned car to me cleaned and washed. Unexpected surprise More

by Plaferriere59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2021 -

Smith Motor Sales of Haverhill Inc responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that our service team met your expectations. Thank you again for choosing Smith Motor Sales of Haverhill Inc, we look forward to having you as one of our valued customers for many more years to come!

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