Smith Motor Sales of Haverhill Inc - Service Center

FiascoI picked car up, was leaking oil. Service manager Fiasco I picked car up, was leaking oil. Service manager said as a result of first oil change, it was the second! He said it was leaking on rail , t Fiasco I picked car up, was leaking oil. Service manager said as a result of first oil change, it was the second! He said it was leaking on rail , that was not true, it was a oil filter broken issue, he said they spilt some at the oil change. I asked him to have your shop look to see if they could fix some scratches, he said they looked and they could not fix- that was a lie, I talked to the gentleman that he said brought it to your shop, the gentleman said he did not bring it to your shop!!! Service man said you only used m b oil in the car 100%, so I asked him why the mechanic topped it off with virtually a quart in front of me with Mobil one. Please don’t think that your customers lack intelligence, many of us have worked very, and I mean very hard to be able to purchase your product. I have had between one and four m b products in my household since 1984. Just the truth in the future please!! More

Craig is absolutely the best!!! I have other brands of cars and the service is not even close to what smith motors provides. It actually makes me want to buy more Mercedes Benz!!! cars and the service is not even close to what smith motors provides. It actually makes me want to buy more Mercedes Benz!!! More

Smith is always most accommodating to my needs and this was no exception. I especially appreciated Nick’s efforts to resolve all efforts related to the spontaneous blow-out I experienced. was no exception. I especially appreciated Nick’s efforts to resolve all efforts related to the spontaneous blow-out I experienced. More

Great service from the service team they allowed me to have both the winter car and summer car serviced on the same day of the week have both the winter car and summer car serviced on the same day of the week More

Dealer was quick to contact me on the receipt of the part. No issues at all . Waited around an hour and it was replaced at no charge part. No issues at all . Waited around an hour and it was replaced at no charge More

Brought my car first time in there. Despite need in complex repairs, the shop consultant, Nick Klinger, made it possible to accomplish all in one appointment. The car runs fine. Very much appreciate! complex repairs, the shop consultant, Nick Klinger, made it possible to accomplish all in one appointment. The car runs fine. Very much appreciate! More

The whole process was a breeze. From booking the appointment, reserving a loaner and having my car ready on time. The maintenance team were professional and knowledgeable. appointment, reserving a loaner and having my car ready on time. The maintenance team were professional and knowledgeable. More

Scheduled oil change service and 4 new tires. Craig (service advisories) is always willing to help and has such a great attitude. Always a pleasure to work with Smith in Haverhill. Craig and Wes are al (service advisories) is always willing to help and has such a great attitude. Always a pleasure to work with Smith in Haverhill. Craig and Wes are always the first I look to for service related questions. Great dealership!! More

The service department continues to provide the level of service that ensures I will continue to buy their cars and work with them as my current automobiles require service. service that ensures I will continue to buy their cars and work with them as my current automobiles require service. More

Like this car service. Quick to respond to book and always on time. Professional and cordial. We’ll continue to use Smith Motors sales of Haverhill, MA 01832 always on time. Professional and cordial. We’ll continue to use Smith Motors sales of Haverhill, MA 01832 More