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Smith Motor Sales of Haverhill Inc - Service Center

Haverhill, MA

4.9
1,793 Reviews

1,793 Reviews of Smith Motor Sales of Haverhill Inc - Service Center

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May 12, 2021

I live in Peabody, about 10 minutes from a Mercedes Dealer. I drive 20 miles to Smith because of the professional service I receive. Wes and his team in Service are the best More

by DIALINGDORIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Penny
May 13, 2021 -

Smith Motor Sales of Haverhill Inc responded

Thank you for taking the time to share your great feedback with us. We appreciate your business; and our team looks forward to serving you again soon, Doris!

May 11, 2021

I always feel well taken care of with great service at smith motors The service department is always wonderful. And I love Charlie Chadder. Thank you. More

by DLucci1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I love charlie and Wes , Craig Tedeschi, Dave Penny
May 11, 2021 -

Smith Motor Sales of Haverhill Inc responded

Thank you for choosing Smith Motor Sales of Haverhill Inc. Your feedback and rating mean a lot to us. We're glad Charlie was able to help, and we hope to see you again!

May 08, 2021

I went in for a recall service .then added Service A which was needed. Car was washed after service .Craig is always very helpful and pleasant ! More

by CKGK95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Tedeschi
May 10, 2021 -

Smith Motor Sales of Haverhill Inc responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Smith Motor Sales of Haverhill Inc.

May 08, 2021

My car was diagnosed and they basically took a guess when it was the rotor and breaks and I wasted money for someone to take a guess More

by JAMILETTEMORALES1987
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dave Penny
May 26, 2021 -

Smith Motor Sales of Haverhill Inc responded

Thank you for your review. Providing a positive experience is our top priority, and we’re sorry that we failed here. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

May 08, 2021

Always nice atmosphere and great service. I also had a chance to talk to a dealer representative who provided detailed information on deals and techical characteristics of vehicles i was interested More

by STCHESSALOV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Tedeschi, Dave Penny
May 10, 2021 -

Smith Motor Sales of Haverhill Inc responded

Thanks for sharing your thoughts about your experience with Smith Motor Sales of Haverhill Inc. We appreciate your business and hope to see you again soon!

May 07, 2021

The service department at Smith Motors (and Smith motors in general) continue to provide excellent service! Each of the service reps are very dedicated and customer focused. More

by DAN.ROBERTSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Loren Goldstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Tedeschi, Dave Penny
May 10, 2021 -

Smith Motor Sales of Haverhill Inc responded

Thank you, Dan, for your business and this review. We're happy to hear our team is always able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 06, 2021

The service department leaders were very professional and customer friendly. My vehicle was repaired in the estimated time given. Special thanks for the service including the loan car. More

by BERTRANDPRYCE2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Tedeschi, Dave Penny
May 07, 2021 -

Smith Motor Sales of Haverhill Inc responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Smith Motor Sales of Haverhill Inc. Please don't hesitate to reach out if you need anything else.

May 05, 2021

Professional, Courteous, and accommodating on all occasions. Service staff always greets you with a smile And listens carefully to your concerns. Service staff does excellent work. More

by ELAINECLAUSEN
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2021 -

Smith Motor Sales of Haverhill Inc responded

Thank you, Elaine, for taking the time to leave us this five-star review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Smith Motor Sales of Haverhill Inc.

April 30, 2021

Very professional and accommodating service. They appreciate your patronage and tell you so. Diagnose what you need efficiency and explain your service needs, their diagnosis and costs. They make you More

by Lawrenceragland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Penny
Apr 30, 2021 -

Smith Motor Sales of Haverhill Inc responded

Lawrence, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Dave met your expectations. Thank you again for choosing Smith Motor Sales of Haverhill Inc, we look forward to having you as one of our valued customers for many more years to come!

April 29, 2021

Friendly courteous and speedy. The staff always has a pleasant manner about themselves. Providing a lender car is such a great way to do business More

by RFOLEY194
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Tedeschi, Dave Penny
Apr 29, 2021 -

Smith Motor Sales of Haverhill Inc responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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