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Smith Motor Sales of Haverhill Inc - Service Center

Haverhill, MA

4.9
1,793 Reviews

1,793 Reviews of Smith Motor Sales of Haverhill Inc - Service Center

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January 26, 2021

Smith Motors sales is super duper simply the best I wouldn’t trust any other dealer with my automobile & I’m totally delighted with their service and sales department More

by thelimoguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Coppola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brockton Payette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Chadder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Waugh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Loren Goldstein , Matt Harris, Randy Wheeler, Craig Tedeschi, Dave Penny
Jan 26, 2021 -

Smith Motor Sales of Haverhill Inc responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 25, 2021

Great experience! Nick was great. He made sure everything was taken care of. I scheduled a Service B , but Nick looked in the history and saw that it was performed the last time. Very happy to not have pai More

by MDOHLSON2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2021 -

Smith Motor Sales of Haverhill Inc responded

Thanks for sharing your thoughts about your experience working with Nick here at Smith Motor Sales of Haverhill Inc. We appreciate your business and hope to see you again soon! It is wonderful to know the system works for all.

January 25, 2021

I had a great experience coming in for my service. The staff (Dave Penny especially) was welcoming and friendly. The service was prompt and finished sooner than expected. Planning on coming back soon to g More

by LINDSAYM_SMITH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Tedeschi, Dave Penny
Jan 25, 2021 -

Smith Motor Sales of Haverhill Inc responded

Lindsay, Thank you for choosing Smith Motor Sales of Haverhill Inc, your feedback and rating mean a lot to us. We're glad Dave was able to help, and we hope to see you again!

January 23, 2021

The service department is superb. The people are The service department is superb. The people are knowledgeable and friendly. The space is clean and comfortable. Excellent service. And I get a clea More

by CHERIE0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Penny
Jan 24, 2021 -

Smith Motor Sales of Haverhill Inc responded

Cherie, Thank you for your business and this service review. We're happy to hear Dave and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 23, 2021

Dependable and reliable. Ready And able to solve problems. Your pick up service and delivery very helpful. Everyone who has helped us has been courteous and respectful. More

by RSCARYPC
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Harris
Jan 24, 2021 -

Smith Motor Sales of Haverhill Inc responded

Thank you for your very kind review. Matt, Nicholas, and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Smith Motor Sales of Haverhill Inc.

January 22, 2021

Usually work with Craig but I had David this time. They are both so great. They help with all my issues and explain things in a way that I can understand. Everyone there is super friendly and I very welcom More

by HAJAR.LARAKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Tedeschi, Dave Penny
Jan 23, 2021 -

Smith Motor Sales of Haverhill Inc responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Dave and Craig, and don't hesitate to let us know if we can be of further assistance.

January 14, 2021

Fantastic service as always at Smith Motirs! Always friendly and smiling. They are a pleasure to do business with! I highly recommend their service and sales department! More

by LAURA40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Tedeschi, Dave Penny
Jan 15, 2021 -

Smith Motor Sales of Haverhill Inc responded

Laura, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Smith Motor Sales of Haverhill Inc.

January 14, 2021

Was pleased with how quickly the service work was completed the service rep was attentive to my request I am glad that the Mercedes dealership is not that far from my home More

by LME8349
Customer Service
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2021 -

Smith Motor Sales of Haverhill Inc responded

Thank you so much for your excellent service review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Smith Motor Sales of Haverhill Inc. Please don't hesitate to reach out if you need anything else.

January 13, 2021

They asked me to drop of the car in the morning and have it ready by 12pm it wasn’t ready by 5pm after the close and without cleaning I had to wait 10 minutes for the guy to do half vacuuming, and it isn’t More

by JOUMANTI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nicholas Klinger
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Penny
Jan 30, 2021 -

Smith Motor Sales of Haverhill Inc responded

Hello, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to management directly. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We’re sorry that we didn’t meet that goal in this case and we’d love the opportunity to get more details to see if we can turn this situation around for you.

January 13, 2021

Excellent job. Dave was very accommodating and professional. Work was done on time and good. I will be back for future service needs. Thank you More

by GTITTERINGTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Penny
Jan 14, 2021 -

Smith Motor Sales of Haverhill Inc responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Dave met your expectations. Thank you again for choosing Smith Motor Sales of Haverhill Inc, we look forward to having you as one of our valued customers for many more years to come!

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