Smith Motor Sales of Haverhill Inc - Service Center

Nick in Haverhill was very professional, courteous and helpful also very patient ! A very Nice employee to deal with people i would deal with him again helpful also very patient ! A very Nice employee to deal with people i would deal with him again More

Excellent service, and good communication about how the service was progressing. Car was returned in great shape and sparkling clean. I would recommend Smith to all. service was progressing. Car was returned in great shape and sparkling clean. I would recommend Smith to all. More

Great service, I’m very pleased! Dave is always very friendly, helpful, and checks in with me to make sure all of my needs were met. friendly, helpful, and checks in with me to make sure all of my needs were met. More

Craig is always amazingly accommodating! He is professional, efficient, and an asset to any organization! I was running late this last time and he elected to stay snd wait for me even though the d professional, efficient, and an asset to any organization! I was running late this last time and he elected to stay snd wait for me even though the dealership closed at 5. I told him I would come in the morning that I was fine turning around and he insisted I continue even though I informed him I was still 25 minutes out. Incredible!!! Thank you! More

Got me in for service on short notice. Greatly appreciated. Very customer centric. Will be bringing my other vehicles to this dealership now that I have relocated to this area. appreciated. Very customer centric. Will be bringing my other vehicles to this dealership now that I have relocated to this area. More

I have been a customer since i believe 2004! Starting with charlie chadder , wes ,nick etc im impressed ! My frustrations since 2019 is related to me having to go back, some times Monthly , to repair and with charlie chadder , wes ,nick etc im impressed ! My frustrations since 2019 is related to me having to go back, some times Monthly , to repair and replace my tires! Friends of mine are suggesting that i look at their bmw , caddilac!’s etc. who dont have the tires problem like i have with mybMB on my e 450! Prersonally! I cant wait wait until my lease is up and in the mean time up visiting othercomparable cars More

Great customer service, and quick turn around. Very fluent process with none pushy service reps. Clean waiting area and easy check out process. All members respected COVID protocols fluent process with none pushy service reps. Clean waiting area and easy check out process. All members respected COVID protocols More

The service at Smith Motors is always high-quality, professional inconvenient… I highly recommend over any other Mercedes dealership… Also Nick and Service is always great to deal with...Completely kno professional inconvenient… I highly recommend over any other Mercedes dealership… Also Nick and Service is always great to deal with...Completely knowledgeable on what service needs to be done in future service… Again an asset to Smith Motors for sure More

As always Craig went above and beyond.Wes was the As always Craig went above and beyond. Wes was the critical decision maker on implementing my suggestion of tire rotation to eliminate tire vibration As always Craig went above and beyond. Wes was the critical decision maker on implementing my suggestion of tire rotation to eliminate tire vibration problem More

All three service reps know a lot about the cars and can relate symptoms to probable causes. They are also personable so you feel like you belong. In this instance they also warranted prior work/ materials relate symptoms to probable causes. They are also personable so you feel like you belong. In this instance they also warranted prior work/ materials that didn’t hold up and did it without question or hesitation. More