Smith Motor Sales of Haverhill Inc - Service Center

They treat us like family This is our 7th Mercedes from Smith...wouldn't buy anywhere else... Service is always a positive experience: prompt, thorough and reasonably-priced This is our 7th Mercedes from Smith...wouldn't buy anywhere else... Service is always a positive experience: prompt, thorough and reasonably-priced. Would recommend to any and all. More

Mercedes Service at Smith Motors The service department at Smith Motors is top notch. Wes and his crew are the best. The service advisors are eager to please and to help make my visit The service department at Smith Motors is top notch. Wes and his crew are the best. The service advisors are eager to please and to help make my visit pleasant. More

Excellent The customer service rep was excellent and identified the issue immediately. My car got right in and the Service center did the repair very quickly The customer service rep was excellent and identified the issue immediately. My car got right in and the Service center did the repair very quickly More

Outstanding team all around from sales to service! No matter the issue, everyone is willing to assist. I would definitely recommend this dealership. Very famil team all around from sales to service! No matter the issue, everyone is willing to assist. I would definitely recommend this dealership. Very family oriented. More

Taken care of I was at Smith for service 2x in one week. 1st for a routine service, 2nd for brakes. Both times I felt well taken care of and my car too. Top notch s I was at Smith for service 2x in one week. 1st for a routine service, 2nd for brakes. Both times I felt well taken care of and my car too. Top notch service representatives. Super friendly all around including my check out at the service desk. Oh and most importantly, I felt they were honest. More

Great customer service Smith Motors is attentive to my vehicle’s service needs and always treats me as a valued client. I know I am getting excellent service at a fair price Smith Motors is attentive to my vehicle’s service needs and always treats me as a valued client. I know I am getting excellent service at a fair price with consideration of my s heckling requirements. There’s Always a free loaner car. i would never go anywhere else. More

Annual PM As always Smith Motors provides exceptional service. Have been a customer for over 15 years . Thanks for spectacular service. Can’t wait to trade As always Smith Motors provides exceptional service. Have been a customer for over 15 years . Thanks for spectacular service. Can’t wait to trade in my current model for a new MB model. More

Great Service and a Friendly Staff I have always had great service and support from Smith Motors. The scheduling of service is flexible. From scheduled service to other small needs, I I have always had great service and support from Smith Motors. The scheduling of service is flexible. From scheduled service to other small needs, I’ve lays found Smith Motors to be helpful and meet the needs of their customers. More

Very satisfied I have never had a bad experience at Smith Motors. Nick and Dave have always gone above expectations. I had a unusual problem with the navigation in m I have never had a bad experience at Smith Motors. Nick and Dave have always gone above expectations. I had a unusual problem with the navigation in my E300 but Bill in service never gave up on. Thanks again More

Dishonest diagnosis and A huge bill to Pay My 1998 Mercedes station had $5,000 worth of work done on it 7 months ago. If your company had just been honest about the extensive corrosion and rust My 1998 Mercedes station had $5,000 worth of work done on it 7 months ago. If your company had just been honest about the extensive corrosion and rust we would never have spent this money. Last week the power steering broke in the middle of an intersection almost causing an accident. Our local garage said there was so much rust in the cable leading to the power steering and brakes cables that the car should be towed to the scrap metal yard. I think your company should be honest about the condition of the cars they service for the safety of your customers. Instead we were convinced to spend more with each call on repairs we never would have done if we’d know the cars condition. The car came back clean and David Penny was nice but please don’t send us anymore notices to service this car. We are extremely upset about the loss of money which could have gone towards buying another car. More