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Smith Motor Sales of Haverhill Inc - Service Center

Haverhill, MA

4.9
1,786 Reviews
Call Service Center (978) 372-2552

1,786 Reviews of Smith Motor Sales of Haverhill Inc - Service Center

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May 10, 2023

Excellent and courteous service. Easy to make appointment that was very convenient for me. Car returned in time promised. More

by WJC1021
Recommend Dealer
Yes
Employees Worked With
Matt
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May 10, 2023 -

Smith Motor Sales of Haverhill Inc responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Smith Motor Sales of Haverhill Inc to be a positive one. Please don't hesitate to reach out if you need anything else.

May 07, 2023

I keep my Mercedes vehicles and it’s important to buy from a dealership that has a great service department More

by SPCOMEI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg, Billy and Carl the best mechanics , Craig Tedeschi
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May 08, 2023 -

Smith Motor Sales of Haverhill Inc responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 05, 2023

Efficient and courteous A little demanding of you isn't it? I am done now thanks. More

by JOYCEHURD
Recommend Dealer
Yes
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May 05, 2023 -

Smith Motor Sales of Haverhill Inc responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 03, 2023

Not happy with service. Sunroof opens by itself and I am told it was fixed and it isn't More

by btroy
Recommend Dealer
Yes
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May 03, 2023 -

Smith Motor Sales of Haverhill Inc responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

May 03, 2023

Great service here as always. Craig in the service department handles everything smoothly as usual. Always a great experience More

by PAUL.CARUSI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Tedeschi
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May 03, 2023 -

Smith Motor Sales of Haverhill Inc responded

Paul, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Craig met your expectations. Thank you again for choosing Smith Motor Sales of Haverhill Inc, we look forward to having you as one of our valued customers for many more years to come!

May 03, 2023

Smith Motors did it again! Took care of my tire problem right away absolutely no hassles and even wash the car! It was a seamless transition, they are the best More

by alan31
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Coppola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Loren Goldstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Waugh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Tedeschi
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May 03, 2023 -

Smith Motor Sales of Haverhill Inc responded

Alan, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Smith Motor Sales of Haverhill Inc, we look forward to having you as a valued customer for many years to come!

April 29, 2023

Excellent As always Excellent As always Excellent As always Excellent As always Excellent As always More

by rjalmaoca
Recommend Dealer
Yes
Employees Worked With
Nick
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May 02, 2023 -

Smith Motor Sales of Haverhill Inc responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Smith Motor Sales of Haverhill Inc.

April 28, 2023

Came in with a check engine light. Got my car looked at and issue was fixed. No other place i would take it More

by Madmax
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Coppola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Loren Goldstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Waugh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Tedeschi
Report | Print
Apr 29, 2023 -

Smith Motor Sales of Haverhill Inc responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have a positive experience. We will share your comments with our team, and we look forward to working with you again.

April 28, 2023

First time at this location. Went for 80k mile maintenance. Timing was way underestimated. They said it would be a couple hours, ended up being over 5. They didn’t reset the serv More

by CB
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can’t remember name
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May 02, 2023 -

Smith Motor Sales of Haverhill Inc responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly.

April 27, 2023

Excellent service-excellent work! Everyone I spoke with was pleasant and helpful, car came back to me looking beautiful! More

by CBUCCI1944
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Tedeschi
Report | Print
Apr 29, 2023 -

Smith Motor Sales of Haverhill Inc responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Smith Motor Sales of Haverhill Inc!

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