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Smith Motor Sales of Haverhill Inc - Service Center

Haverhill, MA

4.9
1,788 Reviews

1,788 Reviews of Smith Motor Sales of Haverhill Inc - Service Center

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November 11, 2022

Bad service they took apart my shifter components apart and never bothered to even put it back together just left it a mess I had to figure out how to put it all back in. More

by Gus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nicholas Klinger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2022 -

Smith Motor Sales of Haverhill Inc responded

Thank you for bringing this to our attention. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

November 11, 2022

A little expensive. I think $530 is too much money for a battery. But very good service. More

by THORNE22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Tedeschi
Nov 13, 2022 -

Smith Motor Sales of Haverhill Inc responded

Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Smith Motor Sales of Haverhill Inc!

November 09, 2022

Was disappointed that I had to return for a minor adjustment …. But the service staff and reps were very helpful and attentive and assisted in resolving problems that needed attention More

by llarosa-condon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Tedeschi
Nov 09, 2022 -

Smith Motor Sales of Haverhill Inc responded

Thank you for taking the time to leave us a review. We'll be sure to share your comments with our crew. We sincerely value your business and look forward to your next visit.

November 09, 2022

Craig was great! He always answered all my questions and took good care of me and when I had an issue with a check engine light he helped me take care of it and we we More

by ALEJO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Tedeschi
Nov 09, 2022 -

Smith Motor Sales of Haverhill Inc responded

Thank you for taking the time to leave us a five-star rating. It's great to hear that Craig was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Smith Motor Sales of Haverhill Inc!

November 07, 2022

The detail of my van was terrific. 7years old and it had that new car smell back. Awesome job⭐️⭐️⭐️ More

by regarnet39
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Craig Tedeschi
Nov 07, 2022 -

Smith Motor Sales of Haverhill Inc responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 05, 2022

Smith Mercedes service is the best. It’s through and fixes what needs to be fixed or serviced the first time in my experience. More

by bob Sedgwick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wes Reed
Nov 07, 2022 -

Smith Motor Sales of Haverhill Inc responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Bob, and we are thrilled that you found your experience with us here at Smith Motor Sales of Haverhill Inc to be a positive one. Please don't hesitate to reach out if you need anything else.

November 04, 2022

Always use smith for service and their staff is top notch. Always accommodating, explain charges, and courteous. More

by BRANDONHOWES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

Smith Motor Sales of Haverhill Inc responded

Thanks for sharing about your experience with Smith Motor Sales of Haverhill Inc. We appreciate your business and hope to see you again soon!

November 04, 2022

There is never a loaner car available any longer. Makes it difficult even when scheduling ahead. More

by E500BILL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

Smith Motor Sales of Haverhill Inc responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

November 04, 2022

very helpful, good work, plenty of employees ready to help and answer any questions i had More

by Cg23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Tedeschi
Nov 07, 2022 -

Smith Motor Sales of Haverhill Inc responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 04, 2022

I had my truck detailed at Smith Motors and they did an outstanding job at a very reasonable price and will always use Smith Motors for this service. More

by Paul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Wheeler
Nov 07, 2022 -

Smith Motor Sales of Haverhill Inc responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Paul, please let us know.

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