Smith Motor Sales of Haverhill Inc - Service Center

Smith Motors is by far the best service I have ever experienced with a dealer! experienced with a dealer! More

Smith Motors did an emergency repair on my GLK350 this week and had the car back to me the same day. They are always accommodating when I need an unexpected repair and work to return my car as soon as po week and had the car back to me the same day. They are always accommodating when I need an unexpected repair and work to return my car as soon as possible. Over the last several years I have never once had my Mercedes returned to me unless it was in great working order. More

Awesome service my advisor Matt went above and beyond on my last visit. Thanks so much. my last visit. Thanks so much. More

My first time coming to this dealership and the service was excellent! Service advisor was very helpful! was excellent! Service advisor was very helpful! More

Dropped car off to price out how much the sunroof would cost to fix it the rails. Was never informed that a charge would be associated with the cost estimate. After going back and forth with the Services m cost to fix it the rails. Was never informed that a charge would be associated with the cost estimate. After going back and forth with the Services manager, he came back and provided 1/2 off. However, when I went to pick up the car, which was left over night, the car was unlocked and it wouldn’t turn on. Someone might have left a light on and had to be jumped. Service manager did not offer any apology or acknowledgement. Will most likely not have my vehicle serviced there. More

Billy was super helpful getting me set up through the Mercedes Me app and in getting my service appointment set up. Service was very quick, efficient and helpful. Contacted me to explain any updates and Mercedes Me app and in getting my service appointment set up. Service was very quick, efficient and helpful. Contacted me to explain any updates and where we were at with the recall replacement and software update. Cashier was super nice and everything went smoothly. Couldn’t have asked for better service! More

Excellent dealership. Excellent routine service and problem mitigation. Pricing for added recommended services prohibitively high so much that I won’t consider having the Excellent routine service and problem mitigation. Pricing for added recommended services prohibitively high so much that I won’t consider having them done. More

Always friendly service and acknowledgement when I entered the dealership. All staff were wonderful to work with. entered the dealership. All staff were wonderful to work with. More

Checking in for service was personal and quick. And the loaner car made everything much more convenient and easier. And the loaner car made everything much more convenient and easier. More

Very accommodating to work with to schedule maintenance appointments. Always the same great customer service! appointments. Always the same great customer service! More