Soerens Ford - Service Center

Regular Maintanence. I was early for my appointment and they got me in, took care of everything and got me out ahead of time. As always great job. I was early for my appointment and they got me in, took care of everything and got me out ahead of time. As always great job. More

Customer service Rachel the body shop manager went beyond any reasonable expectation to help resolve a problem with my truck. The problem was caused by an outside vend Rachel the body shop manager went beyond any reasonable expectation to help resolve a problem with my truck. The problem was caused by an outside vendor from another dealership, but she was more than ready to help me get the problem fixed. I can highly recommend Soerens for their customer service and attention to detail. More

Unprofessional Service Dept Took my 2015 Taurus in for a front end vibrationI that occurs after 70 mph. First diagnosis was that there was definitely a front end vibration but wh Took my 2015 Taurus in for a front end vibrationI that occurs after 70 mph. First diagnosis was that there was definitely a front end vibration but when they couldn't determine the cause said the wide tires (O.E. Factory Michelins) were at fault as they pick up road imperfections. Using that logic my Corvette shoud be shaking like a Shitz-zou whenever I drive it. Then I got the car back with a ding in the trunk. They claimed it wasn't their fault basically inferring that I'm a liar and scam artist. Although Tom the service writer was courteous, I will never bring my car here again. Also, I buy a car a year (last one was a 2014 Taurus bought here) but I will never buy a car from this dealer, and I will tell everyone not to buy here either. Unfortunately my sister just bought an Edge based on my previous recommendation. More

Great customer relations We went in for an oil change and ended up with a new (Used) car. The price was right and the dealership worked with us still. We felt completely comfo We went in for an oil change and ended up with a new (Used) car. The price was right and the dealership worked with us still. We felt completely comfortable with our choice, customer relations all around were friendly, honest and personable without a hint of pressure. Great experience. More

Untrustworthy Service Dept. Beware !!! Took my truck in for a coolant flush and and Also asked dealer to flush my heater core. Dealer did perform the coolant flush but also told me they flu Took my truck in for a coolant flush and and Also asked dealer to flush my heater core. Dealer did perform the coolant flush but also told me they flushed my heater core separately twice and that it was no good and that it would need to be replaced (reason that I had no heat). Quoting me $1200.00 for the repair I said no thanks . So after getting the vehicle home I decided to second guess the dealer and perform the heater core flush myself. Guess what ? I removed all the dirt and oil that was plugging it up and heat works like its brand new again. Dealer strait out did not do the flush and repeatedly told me they did trying to get me to spend the 1200.00. This is a typical case of the dealer trying to screw over the customer. Also charged me for parts on warranty work ( which they did reemburse after I caught the mistake) so a mistake or another potential scam!? Customer beware ! Home of the nice guys ( i think not) dont let them smooze you over with thier overly nice personality. Double check service sheets for charges and triple question all suggested service work , this dealer wants your money! More

I recently purchased a new F-150 from Sorens and was very happy with the buying process and my new vehicle until there was a leak in the third tail light that stained my interior headliner. I took the truck happy with the buying process and my new vehicle until there was a leak in the third tail light that stained my interior headliner. I took the truck to Sorens for the factory warranty work. when the Body Shop finished 'fixing' my vehicle not only were the stains not removed but there was the addition of a cigarette butt sized burn hole in the head liner from where a heat gun threw a spark and started the headliner on fire. upon calling the body shop I was told by the Body Shop manager and the service manager that they would NOT replace the headliner they ruined and that they would "patch" the burn and re-treat the stain on the headliner. I was told they would not replace the headliner because it would be at the cost of Sorens and not Ford Motor Company. AVOID this service department at all costs, they are not at all concerned with the quality of their work or satisfaction of their customers. All they care about is their bottom line, and they are not afraid to admit it. More

I needed bodywork repairs and painting. The service people were very efficient, friendly and honest. The repairs were made as quickly as possible and very well. Ialways use Soerens for service. people were very efficient, friendly and honest. The repairs were made as quickly as possible and very well. Ialways use Soerens for service. More

I replaced the washer hose assembly and machined brake rotors. Repair was done timely and very well. Mechanic knew what noise being made was right away. Nice they offer coffee, popcorn, courtesy rides, re rotors. Repair was done timely and very well. Mechanic knew what noise being made was right away. Nice they offer coffee, popcorn, courtesy rides, readng materials, tv. More