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Sterling McCall Lexus

Houston, TX

4.8
1,094 Reviews

10025 Southwest Freeway

Houston, TX

77074

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Showing 1,094 reviews

September 26, 2024

Amazing service always! Timely and super helpful. I’m thankful! They are great great great More

by hdchen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Parra
September 26, 2024

Wouldn't give me a straight forward answer to when they offer a warrenty doesn't it cover all related issues with the car or just the part I was told It I clude the part in a phone call and was avoiding my More

by Michael not michele
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Worked with Nathan and customer service reps on the phone.
September 25, 2024

Excellent service! Van Lim and colleagues got me in and out in under 3 hours! More

by lillymoya
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Van Lim
September 25, 2024

I am always greeted by courteous professional service staff that are concerned in getting my issue addressed quickly and at a fair price. They are quick at diagnosing and providing and estimate. More

by sjohnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven
September 24, 2024

Very accommodating and ready to attend to you any time, technician are very attentive. Sales men are alway ready to attend to you. More

by Thomasedah16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
Sep 24, 2024 -

Thomasedah16 responded

Work well done, Good Customer Relationship, Salesmen are ready to attend to the customer immediately you drive in, the spare parts are costly compared to outside and the cost of labor and the cost of workshop charges should be looked into because is on the higher side.

September 24, 2024

Too long of a wait. I cannot believe the entire place to use I microwave to heat up my food. I will pay more to receive faster service. More

by labaker38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ray Villarreal
September 24, 2024

The service is very good and the personal are friendly and knowledgeable. The work is good and quick, although the cost is a bet high. More

by Ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Bassett, he did a great job
September 24, 2024

Aaron did a great job. He is very efficient and helpful. We are glad to have Aaron helped us during the visit. More

by Liming
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Lux
September 24, 2024

Excellent service advisor, professional staff, good value for service, complementary car wash. I would use this dealerships service for future needs. More

by farzingoravanchi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey
September 24, 2024

I am very much pleased with today’s new car service. Matt Torre was my service advisor. I am highly rate on Matt, an excellent guy one can trust. I have another new RX350 coming up soon for service. S. More

by Don’t understand you! This is not common!
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Torre, Service Advisor
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