Sterling McCall Lexus

Management doesn’t take no responsibility for the mistake. I took the vehicle to check what is going on with its rattling noise. Technician checked and said nothing is wrong with it. I went to road t mistake. I took the vehicle to check what is going on with its rattling noise. Technician checked and said nothing is wrong with it. I went to road trip , in the middle of my trip car broke down, service manager is saying like nothing wrong with it, when they checked. Actually the rattling sound was ,due to water pump issue. They don’t want to take no responsibility. If they take responsibility, they have to pay the repair cost. Look like vey inexperienced people work there More

Amber was very pleasant and informative when having my car serviced for the first time. I didn’t have to wait a long time, and the waiting room was very comfortable. car serviced for the first time. I didn’t have to wait a long time, and the waiting room was very comfortable. More

I have purchased several vehicles from Sterling McCall and never had a bad experience. Most recently, I purchased a vehicle from Sterling McCall Lexus in Houston and although I ended up returning the veh and never had a bad experience. Most recently, I purchased a vehicle from Sterling McCall Lexus in Houston and although I ended up returning the vehicle the customer service was amazing. Ray and Hong were very nice and accommodating. Also, the young lady I worked with in Finance (regrettably I can’t remember her name) was very personable and efficient. I highly recommend all Sterling McCall dealerships. More

I called Ellen Morgan (Pre-Owned Lexus) 2 weeks ahead, to help me surprise my wife with a RX350 for her birthday. Ellen was very responsive and helpful to make this happen being that I was driving almost 4 h help me surprise my wife with a RX350 for her birthday. Ellen was very responsive and helpful to make this happen being that I was driving almost 4 hours to surprise her with this gift. This is one of the best experiences, we have had purchasing a vehicle ! The dealership was very fair in my opinion on my trade in price and the sales price. Thank you Ellen for helping make my wife’s birthday wonderful ! More

We live 180 miles from Sterling McCall, but they had a car we were interested in. We traveled down to see the car and it had not be prepped yet, but we went ahead and made the deal with the agreement tha car we were interested in. We traveled down to see the car and it had not be prepped yet, but we went ahead and made the deal with the agreement that they would do their normal full inspection and checkover. We traveled back down on Saturday ( days later) to pick up the car after informing the Salesman, Jimmy Ouquin, that we would be there at 1100. We arrived and waited 30 minutes for the salesman. When we went out to pick up the car it was dirty. We looked past the problem and took it dirty. We drove home and did not drive it again until Sunday. This is a Murano Premium so has all the bells and whistles and we wanted to learn how to operate everything. Upon checking there was not owner's manual. I contracted Jimmy and told him I needed the manual and he proceeded to tell me how a lot of cars don't come with them and I could download one from online. I told him I really didn't want to try to put 200 pages of downloaded information into my glove compartment, would he please try to locate the manual. A day later I got a TEXT saying they couldn't find the manual. I ended up spending $125 for a set of manuals. We hadn't driven at night so when we did we discovered that the intelligent light switch did not work and automatically dim the lights. Now we are in for replacing that at a cost of a little over 250 dollars. So far I am into the car for $375 in three days. I went to Lexus due to their reputation. The quality of service evidently does not extend to this dealer. I wish I had read the reviews on Dealer Rater before buying from Sterling McCall. My advice is the pass and got to another dealer unless you want problems. More

The service I received from CRISTAL SOTO was unexpected and deeply appreciated Cristal was a Wealth of information that actually help me. Thanks CRISTAL SOTO and deeply appreciated Cristal was a Wealth of information that actually help me. Thanks CRISTAL SOTO More

I have been to Sterling McCall Lexus three times for servicing on my new vehicle. First two were complimentary 5K miles and 10K miles services. Both times my car wasn't washed, because they were not run servicing on my new vehicle. First two were complimentary 5K miles and 10K miles services. Both times my car wasn't washed, because they were not running car wash during covid and other time car wash was down. I didn't really paid much attention since it was complimentary, so I didn't think much about it. On my third service visit, I got an appointment online for Recommended-Factory service for 15K miles $59.95+ tax. When I got to the service center, I told the advisor I have an appointment for 15K recommended service. He explained what comes with the service, but didn't mention the price and I signed the document approving the service without asking for the price. When I got to the dealership to pick up my car, I had a bill of $170+. I was wrong for not asking the price at the time of signing the paper, but the advisor should have been able to see what I choose when I picked a time for the appointment. To top it off again they said car wash is down, but car wash and vacuum were part of the service package, not complimentary, so I should have received a discount on the service but no discount, no raincheck, nothing. Seems like Sterling McCall's carwash is like a Mcdonald's ice-cream machine, always down. At least Mcdonald's tells you upfront the machine is down so we cannot sell you ice-cream, Sterling McCall takes your money then tells you we cannot do carwash and vacuum on your vehicle and does not refund. I also own a Toyota Camry, I have been to Sterling McCall Toyota for service and they make similar excuses for not doing a car wash. That’s why it seems like a Sterling McCall issue of saving few bucks by ripping off on car washes rather than a Lexus factory issue. More

Made an appointment for 9:30 this morning with Daniel Smith (internet sales manager) yesterday afternoon to look at a vehicle. We got to the dealership about 9:15 this morning and somebody came right up Smith (internet sales manager) yesterday afternoon to look at a vehicle. We got to the dealership about 9:15 this morning and somebody came right up to us and asked if we needed help. We were told that he would text Daniel and let him know we are here. 30 minutes go by and we are still standing in the front of the dealership waiting on Daniel. My husband goes and asks for someone to help us again finally around 9:50. They lead us to his desk and we are sitting there for a good 8 minutes or so before Daniel comes around the corner with another couple that I assume he had been helping. He seemed surprised to see us (like he didn't know he had an appointment) and was very unprepared for our appointment. Daniel also told us that he usually ignores his boss' phone calls, and did admit he had a missed call from his boss.. He asked for our drivers license and insurance, we gave it to him. Then he finally came back AFTER we had been waiting for 45 minutes to tell us that they sent that car off to auction yesterday and he can't keep an eye on every car that the dealership handles. More

Very frustrated with this dealership. I purchased Lexus in December, essentially without their involvement—I picked out the vehicle online and basically just showed up and paid for it. Since then, it has b in December, essentially without their involvement—I picked out the vehicle online and basically just showed up and paid for it. Since then, it has been a constant struggle to get any documents from them in order to obtain license title and registration from the state. They don’t answer calls or emails and when I am able to contact them, they are slow to follow up with requested information. I was at the department of motor vehicles last week only to discover that the bill of sale that was given to me was deficient (it didn’t have any information about the vehicle) and rather than fax the proper information to the department, as they said they would, I am still awaiting that information and in a position where the state is denying my title registration because of deficient paperwork. So I will have to eventually correct that AND pay a fine for failing to register on time. Very very frustrating. Oh and I paid a fee for sterling mccall to do all of this work for me, but not only am I doing it myself, I can’t even get basic records from the dealership. Buyer beware. More