Sterling McCall Lexus

Not trustworthy..My husband and I visited last night on Not trustworthy.. My husband and I visited last night on 12/29 and had Hong Nguyen as our rep. We test drove and spent 2 hours deciding on the right Not trustworthy.. My husband and I visited last night on 12/29 and had Hong Nguyen as our rep. We test drove and spent 2 hours deciding on the right car for our college daughter. She told us that when we return tomorrow she may have other vehicles available for us to consider. We return in the massive rain on 12/30 and again spent up to 2 hours test driving and agreeing on a car perfect for our daughter. We completed the financial app. Per Hong, no deposit to hold the car allowed as we needed to go to the Woodlands to pick up our other vehicle as a trade-in. As we left to have a 3:00 lunch and return before 6:00 we were in constant contact with Hong. A little after 5 we received a call from Hong that the car we selected was sold to another buyer who walked in after we left. Hong was reassuring that the car would not be sold and would wait for our return in a few hours. We spoke to Dane Babbitt, Pre-Owned Sales Manager who was not understanding, was very unprofessional and laughed as we express our disappointment. He said that after we left another sales person asked him for permission to retrieve from Hong’s desk the keys for the car she was holding for us. He said many customers do not return after saying they will return. He did not ask Hong that status of our visit , nor did Hong tell him ahead of time that we were returning with our trade-in. Dane was not apologetic or offer a win-win solution. I told him he should had spoken to Hong before removing the keys without her knowledge. He would had learned that we complete the credit app and returning before 6. We thought the Lexus brand would hire professional employees and promote exceptional managers. Lexus should seriously look into this location Managment, treatment of employees and customers. I do know other Lexus dealership will hold your vehicle for $500.00. Hong was apologetic. She said she left on her desk the keys and returned to find them missing. Hong looked all over the property for them. We have left a request for Juan/Raymond Villarreal, Pre-Owned Director and Joey Dupuis, General Manager to call us back ASAP, but they had left for the evening. Hong is trying to interest us in another selection. We cannot believe the unprofessionalism, lack of integrity, huge disrespect for Hong by Dana. Hong is a professional woman who has worked at that location for them about 14 years. There is a huge breakdown in their leadership. Dane needs training on how to manage communication and understand what a customer driven business model is. We submitted our credit application and was told by Hong no problem with the car being sold to us. Tomorrow is 12/31 so we will see how the leadership responds to this very unfortunate situation. I would give this dealership a negative 0. More

If you’re interested in wasting your time and having a pushy salesman try and bait and switch you, this is the place for you! pushy salesman try and bait and switch you, this is the place for you! More

I was told to wire significantly MORE than the total price shown on the invoice, and they would quickly refund me the overage. Three weeks and 15 calls/texts later, I still can't get a return phone cal price shown on the invoice, and they would quickly refund me the overage. Three weeks and 15 calls/texts later, I still can't get a return phone call from my sales person, their Finance office, or the general manager. They probably do this to lots of people from out of state figuring that we cannot easily sue them in Texas to get our money back and are at no risk of not returning for our next purchase. They also "forgot" to replace a punctured tire in the 3 days before they knew I was coming to drive it off the lot and 1000 miles away, leaving me to go find a special order tire somewhere before I left town or just take the risk on the road. AVOID this dealership at all costs. More

Disappointing Service Appointment Very unhappy with Service visit. It began with unreturned phone call, mislead on Windshield policy coverage, the invoice emailed for payment was inco Very unhappy with Service visit. It began with unreturned phone call, mislead on Windshield policy coverage, the invoice emailed for payment was incorrect, incorrect data on fuel pump recall, and car was returned dirty on the inside. The service advisor was aware the visit was unsatisfactory but did not respond and I did not receive the normal follow up email survey. More

Avoid this place Took my Lc500 for recall service I drove 100 miles around trip i was tire didnt look over car until later Big scratches all over front of hood if Took my Lc500 for recall service I drove 100 miles around trip i was tire didnt look over car until later Big scratches all over front of hood if you care about your car avoid this lousy this dealership More

Sterling McCall Lexus has treated me with prejudice. They try to charge me a double labor fee, for one repair. The service attendants ignored me. My service individual had no knowledge of her job. She tried try to charge me a double labor fee, for one repair. The service attendants ignored me. My service individual had no knowledge of her job. She tried to get a mechanic to explain the companies policy. I had to leave and call a manager to clarify the situation. He was no help at all, he claimed that he would talk to his people, which I doubt. I had to take my vehicle to Westside Lexus. They explain everything and was professional and courtesy. Sterling McCall discriminates against people of color.( I am a former 911 veteran.) More