Sterling McCall Lexus

FADING INTERIOR I have owned many Lexus behicles since 1989. This will be my LAST ONE. Actually will get rid of it very soon. There was a recall of older vehicle I have owned many Lexus behicles since 1989. This will be my LAST ONE. Actually will get rid of it very soon. There was a recall of older vehicles that had problems with the dashboard, armrest and above the dashboard fading, gumming up and cracking. Same issue has happened to my 2011 vehicle with 46k miles. Outside is in great shape. Inside looks like an older car. After spending months trying to get someone to give me an answer as to whether Lexus would repair this due to previously having the same issue- finally received my answer and it was a firm NO. Very disappointed and will not purchase this brand again. This happen to another friend and he traded in his car. Very disappointed in Sterling McCall Lexus for not assisting me with this. Again stay away from all LS models! Interiors decay and fall apart. More

Worst experience in 45 years of buying cars I had the worst nightmare buying a used Lexus 2015 from Sterling McCall’s Lexus, I would not recommend it to anyone, I paid cash for the car and promi I had the worst nightmare buying a used Lexus 2015 from Sterling McCall’s Lexus, I would not recommend it to anyone, I paid cash for the car and promised me it will take max. 2days to certify it, but it has been 3 weeks and no word yet about it. More

Service Advisor Sucks! Service Advisor, Michael Mayes, was rude and lack courtesy! I came for an oil change . He told me that he was going to “educate” me when I pulled in; Service Advisor, Michael Mayes, was rude and lack courtesy! I came for an oil change . He told me that he was going to “educate” me when I pulled in; said I was supposed to sit in my car and turn steering wheels this way and that way. Then said he will look for me or paige when car is completed. Of course, that never happened! More

I had an awful experience with the Finance department. I called and left a message to return my call. The call was not returned. This guy only cares about selling warrantee contracts and we received no ser I called and left a message to return my call. The call was not returned. This guy only cares about selling warrantee contracts and we received no service during the payment transaction. This finance person did not present a business card in an attempt to remain nameless. In a phone call to a finance manager, she said he is not supposed to give you service his job is to sell more contracts. My impression is that service is what makes Lexus stand apart from others. The problem is that the finance employee was not honest with me and was in a hurry to deliver the car when the details had not been worked out yet. More

Great deal! Best salesman! Bought my parents a new car and I must say, the salesman, Thien Nguyen, was super helpful. He wasn't forceful, he was patient, and most of all, he was Bought my parents a new car and I must say, the salesman, Thien Nguyen, was super helpful. He wasn't forceful, he was patient, and most of all, he was quite honest, which isn't always the case when you go to other dealerships. Come here and ask for Thien, he'll work with you and get you the best deal! More

Awful this is why people hate the car biz This place tell you lies after lie ! Ever heard that I don’t have to cheat you to beat you Tried to give me 46000 said I had a bad car fax which I This place tell you lies after lie ! Ever heard that I don’t have to cheat you to beat you Tried to give me 46000 said I had a bad car fax which I don’t!!! said they could it 46000 which I have access to the auction they can’t I’m fine with them making money but they hit me below the belt!! Myling Salazar horrible experience More

Great Service visit I recently bought a used Lexus GX460 and I brought it into Sterling Mc Call for its 15k Service. Carl Sousa and his service team were prompt, courteou I recently bought a used Lexus GX460 and I brought it into Sterling Mc Call for its 15k Service. Carl Sousa and his service team were prompt, courteous and thorough. I would recommend highly. More

Customer service I brought my RX350 in for 5000 miles service. When it was time to pick it up, I had to go in to use the restroom. The Service Advisor told me that whe I brought my RX350 in for 5000 miles service. When it was time to pick it up, I had to go in to use the restroom. The Service Advisor told me that when I was ready, just tell the valet and he will bring my car over by the door. So I did. But instead of bringing my car over, the valet simply handed me the car key and pointed (without saying a word) at my car which was parked in the sun. I couldn't help but wonder: is this the service that I should be expected from a Lexus Dealership? I probably wouldn't care if I was at a Toyota, but I seriously think a luxury car dealership should have a better service with better trained staff on the lot. More

DO IT YOURSELF! My pregnant wife brought in our 2016 RX350 for the 5k mile service, which is supposed to include complimentary Lexus Personalized Settings programming My pregnant wife brought in our 2016 RX350 for the 5k mile service, which is supposed to include complimentary Lexus Personalized Settings programming. We already had the checklist filled out, but when she handed the list to Service Advisor JEFF HOLMES #421257, she was told that we had to program it ourselves. The list clearly states that some of those options can only be programmed at the DEALER ONLY! Extremely aggravating that these so called "Advisors" would take advantage of people in such ways. More

Fraud at finance department First, he offered a extended warranty for 100000 miles absolutely complementary. When I noticed I was charged, he made some exuses that soe taxes ha First, he offered a extended warranty for 100000 miles absolutely complementary. When I noticed I was charged, he made some exuses that soe taxes have been taken out by his boss. Further investigation showed I was charged without my consent. I cancelled it by contacting the bank and the company who delivers the warranty. More