Sterling McCall Lexus

What I would expect @ a Walmart service center. 11-09-2018, We are driving our 11th new Lexus since 1998. I brought our 2017 Lexus RX-350 in for a tire warranty replacement on Wednesday 11-7- 11-09-2018, We are driving our 11th new Lexus since 1998. I brought our 2017 Lexus RX-350 in for a tire warranty replacement on Wednesday 11-7-2018. When the blowout occurred it knocked 2 pieces of trim off the fender wall. I asked for an estimate and was told $175 total for the trim replacement. Later in the day I received another call saying the estimate was now over $483 because they forgot to add the second piece of trim. I told them to go ahead and get the car ready. When I paid the bill the cashier said $120. She said the tire and trim was in warranty. I asked 3 times , are you sure and was told " yes ". After we drove almost home to Chambers county the cell phone started ringing. I was told they had made a mistake and I needed to pay another $363. I reluctantly gave my Visa card number over the phone. I'm not happy and I also think somebody @ S.M. Lexus is going to get reimbursed for the total bill just like the cashier explained to me. On the way home I noticed my front tires have 38 lbs and 31 lbs of pressure. Apparently the tire rotation tech didn't bother checking the N2 pressure in the tires. The tire pressure cap was missing also. I was told to go to Discount tires to have N2 added to the tires. Again I'm not happy. Everyone in the building dropped the ball. The service we used to receive was perfect, what has happened ? I'm seriously considering another brand . I can't drive an hour one way to get treated like this anymore. Roy Richard Schexenider More

Dishonest People ! This review is on Parts department not on sales department . Very bad experience from parts department ! Told me 50% more price over MSRP ! I said NO This review is on Parts department not on sales department . Very bad experience from parts department ! Told me 50% more price over MSRP ! I said NO , Then sold me the parts @MSRP . He told me , that ‘s the best deal ! ? I don’t have time to shop around so bought it . Same parts at eBay from another Lexus dealer 45% Cheeper ! It’s a rip- off place & dishonest people . So please check the price with different dealer / eBay before buy from there . Never go back again ! More

FADING INTERIOR I have owned many Lexus behicles since 1989. This will be my LAST ONE. Actually will get rid of it very soon. There was a recall of older vehicle I have owned many Lexus behicles since 1989. This will be my LAST ONE. Actually will get rid of it very soon. There was a recall of older vehicles that had problems with the dashboard, armrest and above the dashboard fading, gumming up and cracking. Same issue has happened to my 2011 vehicle with 46k miles. Outside is in great shape. Inside looks like an older car. After spending months trying to get someone to give me an answer as to whether Lexus would repair this due to previously having the same issue- finally received my answer and it was a firm NO. Very disappointed and will not purchase this brand again. This happen to another friend and he traded in his car. Very disappointed in Sterling McCall Lexus for not assisting me with this. Again stay away from all LS models! Interiors decay and fall apart. More

Worst experience in 45 years of buying cars I had the worst nightmare buying a used Lexus 2015 from Sterling McCall’s Lexus, I would not recommend it to anyone, I paid cash for the car and promi I had the worst nightmare buying a used Lexus 2015 from Sterling McCall’s Lexus, I would not recommend it to anyone, I paid cash for the car and promised me it will take max. 2days to certify it, but it has been 3 weeks and no word yet about it. More

Service Advisor Sucks! Service Advisor, Michael Mayes, was rude and lack courtesy! I came for an oil change . He told me that he was going to “educate” me when I pulled in; Service Advisor, Michael Mayes, was rude and lack courtesy! I came for an oil change . He told me that he was going to “educate” me when I pulled in; said I was supposed to sit in my car and turn steering wheels this way and that way. Then said he will look for me or paige when car is completed. Of course, that never happened! More

I had an awful experience with the Finance department. I called and left a message to return my call. The call was not returned. This guy only cares about selling warrantee contracts and we received no ser I called and left a message to return my call. The call was not returned. This guy only cares about selling warrantee contracts and we received no service during the payment transaction. This finance person did not present a business card in an attempt to remain nameless. In a phone call to a finance manager, she said he is not supposed to give you service his job is to sell more contracts. My impression is that service is what makes Lexus stand apart from others. The problem is that the finance employee was not honest with me and was in a hurry to deliver the car when the details had not been worked out yet. More

Great deal! Best salesman! Bought my parents a new car and I must say, the salesman, Thien Nguyen, was super helpful. He wasn't forceful, he was patient, and most of all, he was Bought my parents a new car and I must say, the salesman, Thien Nguyen, was super helpful. He wasn't forceful, he was patient, and most of all, he was quite honest, which isn't always the case when you go to other dealerships. Come here and ask for Thien, he'll work with you and get you the best deal! More

Awful this is why people hate the car biz This place tell you lies after lie ! Ever heard that I don’t have to cheat you to beat you Tried to give me 46000 said I had a bad car fax which I This place tell you lies after lie ! Ever heard that I don’t have to cheat you to beat you Tried to give me 46000 said I had a bad car fax which I don’t!!! said they could it 46000 which I have access to the auction they can’t I’m fine with them making money but they hit me below the belt!! Myling Salazar horrible experience More

Great Service visit I recently bought a used Lexus GX460 and I brought it into Sterling Mc Call for its 15k Service. Carl Sousa and his service team were prompt, courteou I recently bought a used Lexus GX460 and I brought it into Sterling Mc Call for its 15k Service. Carl Sousa and his service team were prompt, courteous and thorough. I would recommend highly. More

Customer service I brought my RX350 in for 5000 miles service. When it was time to pick it up, I had to go in to use the restroom. The Service Advisor told me that whe I brought my RX350 in for 5000 miles service. When it was time to pick it up, I had to go in to use the restroom. The Service Advisor told me that when I was ready, just tell the valet and he will bring my car over by the door. So I did. But instead of bringing my car over, the valet simply handed me the car key and pointed (without saying a word) at my car which was parked in the sun. I couldn't help but wonder: is this the service that I should be expected from a Lexus Dealership? I probably wouldn't care if I was at a Toyota, but I seriously think a luxury car dealership should have a better service with better trained staff on the lot. More