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Sterling McCall Lexus

Houston, TX

Overview
Reviews
Vehicles
4.8
1,096 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 1,096 reviews

August 02, 2024

Chet really helped us, he rocks. His service and his welcoming attitude, besides his prompt response has been awesome throughout our search. More

by zahid.hussaini
Recommend Dealer
Yes
Employees Worked With
Chet Sourn
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Aug 04, 2024 -

Sterling McCall Lexus responded

Hi, we're happy you found Chet to be so supportive during your experience here at Sterling McCall Lexus. Please don't hesitate to reach out if there's anything additional we can do for you.

August 02, 2024

Jose explained everything that needed to be. Let me know it was under warranty. Put me in a Loner that day. More

by leona101us
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
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Aug 04, 2024 -

Sterling McCall Lexus responded

Hi, we're happy you found Jose to be so supportive during your experience here at Sterling McCall Lexus. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 01, 2024

Customer service is good, and I like the complimentary car wash, comfort waiting lobby, and the discount. 5 stars. More

by leonluu36
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No idea
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Aug 02, 2024 -

Sterling McCall Lexus responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

July 31, 2024

Professional, expert, efficient, polite, Jose is willing to “go the “ extra mile.” I enjoy relying on the services of Sterling McCall Kexus. More

by sueandbuz
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Report | Print
Aug 01, 2024 -

Sterling McCall Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Lexus! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 31, 2024

Did not meet their normal exceptional service expectations. Very disappointed in my experience I had today! More

by deltaqueen11
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Francisco
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Aug 02, 2024 -

Sterling McCall Lexus responded

deltaqueen11, Thank you for sharing your comments. I am sorry to read that your recent service was not up to par. I am unable to find your name in the information provided in this review. Please, contact me at 713-995-2621, I will do my best to resolve the issue. Larry Miller Service Director lmiller@smlexus.com

July 31, 2024

This is MY FAVORITE dealership! Top notch customer service and they keep you up to date from start to finish 🥰 More

by TANYETTA.HAGGER-BUCKNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan
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Aug 01, 2024 -

Sterling McCall Lexus responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

July 31, 2024

Excellent dealer, great responsive staff who are so very customer oriented. This is very much appreciated. More

by alan.hollonds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not have
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Aug 01, 2024 -

Sterling McCall Lexus responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 31, 2024

Fantastic experience from start to finish. Emailed our salesman Imad for details on Friday evening and was provided a clear, concise quote for the vehicle outlining the finalized purchase pric More

by Chriswright
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Imad in sales and Josh in finance
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Aug 01, 2024 -

Sterling McCall Lexus responded

Hello, thank you; we appreciate your feedback! We do hope we can be of assistance in the future. Take care!

July 31, 2024

Excellent customer service by Nathaniel M. And excellent service to my car, that is why i service here! More

by mimapipo1972@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel McCarty
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Jul 31, 2024 -

mimapipo1972@gmail.com responded

Excellent Customer Service by Nathaniel McCarty & Techs & Valet!

July 31, 2024

Sterling McCall Lexus has the most helpful service advisors and my service advisor, Matt Torres, is by far one of the best. You can tell alot about a dealership from their employees and Sterling McCa More

by Cilla350
Workmanship
Recommend Dealer
Yes
Employees Worked With
Matt Torres
Report | Print
Aug 01, 2024 -

Sterling McCall Lexus responded

Hello, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. Please let us know if there is anything else we can do for you; we are more than happy to help!

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