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Sterling McCall Lexus

Houston, TX

4.8
1,094 Reviews

10025 Southwest Freeway

Houston, TX

77074

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Showing 1,094 reviews

September 23, 2024

Service provider was very helpful and tried her best to get the work done soon More

by zakimoin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
September 22, 2024

Great service from this dealership thanks so much, I had necessary repairs done to my vehicle More

by My Lexus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin , Ray Villarreal, Mylinh Tran-Salazar, Anthony Scala, Shelece Campbell
September 21, 2024

I really liked the fact that the service counters were right at when you pull in. The people are also friendly. More

by Zaheer.a.mohd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal
September 21, 2024

Efficient and agile customer service and attention. After-sales service focused on the comfort and needs of its customers. I am glad I chose Lexus. More

by jose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Medina
September 21, 2024

Great customer service and top notch mechanics. I highly recommend Sterling McCall Lexus. The check-in and checkout process is very simple. More

by Craig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Bassett
September 20, 2024

Attention to customer is great. Kevin Bauer, our advisor is superb!!! I highly recommend Sterling Mcall Lexus. Have been trading with dealership for 25 years. More

by Theo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Bauer
September 19, 2024

I took my car at 9 am and got it until 5 pm it was to much time for them to do it I called the dealer to get update or time when it was going to be ready never got a hold of nobody I saw a text at More

by veronica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
September 18, 2024

Very friendly, accommodating, non intimidating or pushy staff. Very helpful. Very streamlined and one of the quicker transactions after purchasing several vehicles over time. Made for a fairly pleasant exp More

by chart86
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Van Lim - Sales. 5 stars.
Sep 21, 2024 -

Sterling McCall Lexus responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

September 17, 2024

All the service prices are extremely high. They do good service but no one can afford such exaggerated pricing. More

by nasreen.nikbakht
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Grant was kind
Sep 21, 2024 -

Sterling McCall Lexus responded

nasreen.nikbakht, Thank you for your feedback. While I'm pleased to hear you received good service, I'm sorry to hear about your concerns regarding the cost. We strive to provide fair pricing and quality work. If you would like to discuss your experience further, please feel free to contact me at your earliest convenience so we can address your concerns. Thank you, Joey Dupuis General Manager jdupuis@smlexus.com

September 17, 2024

Such a class act individual and company overall. Helpful and willing to go extra miles to help with your buying experience. No heat in agendas. Or extra payments. True family oriented and professi More

by Mashakashauri
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar, Anthony Scala, Shelece Campbell
Sep 20, 2024 -

Sterling McCall Lexus responded

Hi, we appreciate your positive review of your experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.